Key Account Coordinator

Lansing Building Products has supplied professional contractors with high-quality building products since its founding in 1955. Led by third generation President & CEO Hunter Lansing, we remain true to the family values and mission of Respect, Service and Excellence in everything we do. A certified Great Place To Work™, Lansing has nearly 2,000 associates in 112 branches serving customers in 35 states along with Home Office locations in Richmond, VA and Waltham, MA.  We exist to make a positive impact in people’s lives and are focused on delivering a best-in-class experience to our associates and our customers.

The primary responsibility of the Key Account Coordinator is to support the service needs of Lansing customers who have purchased products through a Lansing Building Products location. 

Essential Duties and Responsibilities include:

Responsible for catering to the ordering needs of specified key account customers. 

• Generate quotes on demand
• Enter all orders into the appropriate operating systems
• Coordinate delivery of materials with appropriate Lansing Branch
• Research and respond to all order discrepancies and customer complaints
• Communicate with vendors on supply issues, ensure timely delivery of materials
• Primary point of contact for all Key Account customer matters for internal 
  departments

Primary Point of Contact for specified key account customers. 

• Work directly with customer account contacts on all account related matters
• Be accessible to customers by phone and email
• Attend and contribute to regularly scheduled and as needed meetings related to 
  the customer’s account. Meetings may be held virtually, in person or at a 
  customer’s site.
• Work in conjunction with Regional Managers, Branch Management, and other 
  Lansing associates on efforts related to the management and ordering needs of 
  specified key account, and to resolve any customer complaints 

Administrative Support 

• Create and/or maintain customer facing order tracking system
• Maintain accurate records & files in appropriate applications
• Enter Service issues into appropriate vendor systems e.g. Quick Base
• Report on status of service and warranty issues as needed, source existing reports 
  from vendors when available 

Sales Support 

• Present sales leads when appropriate to Branch Sales Staff for follow up
• Assist with strategic planning and achievement of sales goals
• Review existing pricing within operating system to ensure accuracy 

 Required Skills and Experience: 

• College degree preferred
• Prior Building Products industry experience
• Project Management Skills and Experience helpful
• Intermediate to moderate excel experience required
• Prior sales and customer service experience

Other Skills and Abilities: 

• Proven ability to work both independently and in a team environment
• Must have the ability to effectively communicate verbally and in writing
• Ability to prioritize tasks and work quickly and efficiently
• High level of Customer Service
• Technical aptitude, and ability to work within multiple systems and applications
• Superior stress management skills

Work Hours:  Monday - Friday, 7:00am - 4:30pm 

Travel: Although the position does not require regular travel it is understood that the Key Account Coordinator may be asked to travel to a branch, customer location, or Home Office for trainings and in person meetings.

Work Environment: This role supports working either from a Branch setting or Lansing Home Office. Remote work will be taken under consideration.

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A Career with Lansing Building Products offers:
 

• Coverage to support your overall well-being: Medical, Dental, Vision, HSA with company contributions, Health Advocate and EAP
• Investment in your future: Competitive 401k, Employer Match of 50% up to 15% of salary
• Culture: Great Place to Work Certified every year since 2019
• Work/Life Balance: Paid Vacation & Sick Days
• Growth/Development: Tuition Reimbursement & Training Programs

Other Added Benefits:
 

• Company Paid Parental Leave
• Company Paid Life Insurance
• Short Term & Long-Term Disability
• Paid Holidays
• Health and Wellness program
• Volunteer Time

Lansing Building Products is proud to be an equal opportunity workplace committed to building a diverse team of qualified individuals.