Junior Implementations Analyst - Contract to Hire - New York or Remote - A3180A

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Posted 3 days ago United States Salary undisclosed
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Job Description

Our direct client working on cloud based platform servicing its clients in GRC domain is looking for a Junior Implementations Analyst for a Contract to Hire position .


Position Summary

- The Client Experience Implementations Analyst with at least 2 years experience is responsible for helping to ensure on-time delivery and a consistent and seamless client experience by assisting Implementation Team in organizing course build, LMS Setup and internal projects.

- To be successful in this role, the Client Experience Implementations Coordinator must be a self-motivated, team player, with attention to detail, strong work ethic, and the ability to balance a focus on quality with speed.


Position Responsibilities

- Utilize Salesforce Case Management to create an effective tracking and resolution workflow system for all client support needs

- Champion client centricity and deliver a consistent and exceptional client experience

- Partner with Relationship Manager to understand and communicate to internal departments the client's objectives and the products and services sold

- Oversee implementation process/workflow within key departments, communicating timelines, internal and external due dates, and expectations

- Understand and communicate service level agreements/expectations to the client and internal departments

- Collaborate with Instructional Designers, Subject Matter Experts, Designers and Developers to meet client needs and ensure successful on-time delivery of learning solutions

- Establish and foster strong cross-functional relationships to align all stakeholders on project goals and effectively manage any risks to schedule, cost, content and quality


Knowledge, Skills & Experience

- Good problem-solving and analytical skills

- Friendly, professional manner and strong interpersonal skills

- Must be self-directed and be able to work within a team environment

- Strong attention to detail and ability to multi-task under pressure

- Working knowledge of computers, Microsoft operating systems, and in-depth knowledge of standard Microsoft Office application programs

- Salesforce Case Management experience or any other CM experience is a must

- Must be able to work in a very fast paced agile environment

- Project coordination experience is a must

- SAAS experience is a plus

- LMS administration skills a plus


Location: NYC or Remote

Type: 1 year Contract to Hire



Job Requirements:

Please send resume to "jobs at etechnovision dot com" with A3180A in Subject for immediate consideration.