Junior CRM Administrator / Developer (Remote)

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Posted 6 days ago United States Salary undisclosed
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Job Description

A nonprofit organization in New York City is currently seeking an IT professional to join their staff Remotely as their new Junior CRM Administrator / Developer. In this role, the Junior CRM Administrator / Developer (Remote) will be responsible for helping with Salesforce efforts across the enterprise.


The Junior CRM Administrator / Developer (Remote) will:

  • Manage development software's including CRM and various integrations

  • Assist with the internal implementation of Salesforce applications for Donations, Memberships, Internal Ticketing System etc.

  • Interact with Agency wide departments and stakeholders to understand their requirements and collaborate with supervisor on various projects

  • Performing Data Uploads on a regular basis using dataloader. Cleanse data with advanced third-party tools such as DemandTools or DupeBlocker

  • Administration of SFDC including but not limited to Custom Objects, Workflow Rules, Process builder, Flows, Validation Rules

  • Develop Reports and Dashboards. Knowledge on Duplicate data management

  • Work on Website issues involving html and JavaScript

  • Maintain a holistic view of all business processes and users to understand cross-functional impacts with regards to configuration, process, workflow and reporting

  • Maintain backups of Salesforce data

  • Manage the internal non-profit starter pack on (SFDC)

  • Migrate Salesforce membership and staff data to Counterpoint on regular basis

  • Perform License management and create/refresh Sandboxes on request

  • Prepare data files and upload the data into using Apex Data Loader.

  • Provide routine support and user maintenance for SFDC - new starters, position Changes, profile changes, leavers, user lockouts and password resets

  • Perform other duties, as needed


  • 1+ years of IT and/or internship experience.

  • Associate's and/or Bachelor's Degree

  • CRM Admin experience (i.e., Zoho, Hubspot, Dynamics, Oracle CX Sales Cloud, Creatio, Pega, Github, Pipedrive, etc.

  • SQL experience, including scripting, understands tables, joins, what is an object

  • Solid understanding of how Databases and Relational Databases work

  • Solid problem solving and time management skills

  • Great interpersonal skills

  • Excellent communication skills (written and verbal)

  • Strong attention to detail

  • Highly organized

Desired Skills:

  • Salesforce specific experience

  • Experience with OOP concepts or developing in OOP languages like JavaScript

  • Experience with Web Development, HTML, etc.

  • Experience with Data, including: loading operations, extracting, manipulation or analysis.

  • Experience working on Case Management, Campaign Management, Leads, Opportunities, etc.