Junior CRM Administrator / Developer (Remote)

A nonprofit organization in New York City is currently seeking an IT professional to join their staff Remotely as their new Junior CRM Administrator / Developer. In this role, the Junior CRM Administrator / Developer (Remote) will be responsible for helping with Salesforce efforts across the enterprise.

Responsibilities:

The Junior CRM Administrator / Developer (Remote) will:

• Manage development software's including CRM and various integrations


• Assist with the internal implementation of Salesforce applications for Donations, Memberships, Internal Ticketing System etc.


• Interact with Agency wide departments and stakeholders to understand their requirements and collaborate with supervisor on various projects


• Performing Data Uploads on a regular basis using dataloader. Cleanse data with advanced third-party tools such as DemandTools or DupeBlocker


• Administration of SFDC including but not limited to Custom Objects, Workflow Rules, Process builder, Flows, Validation Rules


• Develop Reports and Dashboards. Knowledge on Duplicate data management


• Work on Website issues involving html and JavaScript


• Maintain a holistic view of all business processes and users to understand cross-functional impacts with regards to configuration, process, workflow and reporting


• Maintain backups of Salesforce data


• Manage the internal non-profit starter pack on (SFDC)


• Migrate Salesforce membership and staff data to Counterpoint on regular basis


• Perform License management and create/refresh Sandboxes on request


• Prepare data files and upload the data into using Apex Data Loader.


• Provide routine support and user maintenance for SFDC - new starters, position Changes, profile changes, leavers, user lockouts and password resets


• Perform other duties, as needed

Qualifications:

• 1+ years of IT and/or internship experience.


• Associate's and/or Bachelor's Degree


• CRM Admin experience (i.e., Zoho, Hubspot, Dynamics, Oracle CX Sales Cloud, Creatio, Pega, Github, Pipedrive, etc.


• SQL experience, including scripting, understands tables, joins, what is an object


• Solid understanding of how Databases and Relational Databases work


• Solid problem solving and time management skills


• Great interpersonal skills


• Excellent communication skills (written and verbal)


• Strong attention to detail


• Highly organized

Desired Skills:

• Salesforce specific experience


• Experience with OOP concepts or developing in OOP languages like JavaScript


• Experience with Web Development, HTML, etc.


• Experience with Data, including: loading operations, extracting, manipulation or analysis.


• Experience working on Case Management, Campaign Management, Leads, Opportunities, etc.