Jr. Mortgage Payment Processor
FULLY REMOTE!
Salary - $35,000 w/ benefits
Working Hours - Mon-Fri 11:00 AM-8:00 PM Eastern Standard Time.
Description:
This position is responsible for the processing of monthly mortgage insurance premiums, certificate maintenance, premium adjustments, special rates, etc. (PMI portfolio maintenance). The position requires the candidate to interact extensively with internal and external customers on certificate issues, billing and cash receipt matters. The incumbent must possess accounts receivable/accounting background along with extensive related work experience. The candidate must be able to work in a dynamic environment and be a self-starter. Strong written and oral communication skills, self-motivation, attention to detail, and the ability to perform work under pressure of time constraints are required. Periodic overtime will be required.
Your Responsibilities/Functions:
• The Specialist will research, validate and process requested adjustments to payments applied abiding by the policies and procedures set by management.
• Process cash receipts to outstanding invoices through matching of receipts to payment files
• Proactively route other certificate maintenance transactional documentation to appropriate area within Lender Servicing
• Manually data enter accurately premium received from non-electronic customers or exception payments at a certificate level prior to month-end or the customer’s next billing cycle
• Utilize automated system procedures to upload payment data files and resolve any processing issues with file upload failures
• Monitor and reduce the number of suspense items by actively engaging internal and external customers in resolution and prevent reoccurrence.
• Manage email correspondence and answer incoming calls via cash application phone system.
• Manage servicer transfers manually and/or uploading to loan transfer application
Your Qualifications:
* Required 10,000 keystrokes per hour or 45 WPM
* Must have strong skill set in the basic functions within Microsoft Excel, Word and Access
* Must be flexible and demonstrate the ability to adapt to new reassignments as directed
* Ability to approach service and resolution through the eyes of the customer while finding the appropriate balance between customer and business needs
* Ability to function effectively as part of a team, motivating and assisting others as needed
* Be able to work in a fast paced and diverse work environment
* Ability to remain flexible in a changing environment
* Ability to provide insight to the team in improving processes and increase effectiveness
* Strong problem-solving skills
* Strong written and verbal communication skills
* Excellent time management and organization skills
* Strong collaboration skills
* Ability to influence others
* Demonstrated excellence in customer service
* Strong operational mindset with effective critical thinking skills
* Ability to work with little or no supervision
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