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Patrique Mercier Recruitment FR is excited to announce a remote position for an Italian Speaking Video Streaming Support Representative based in Greece. This role is ideal for individuals who are passionate about digital media and technology and are looking to assist Italian-speaking customers in enhancing their streaming experiences from the convenience of their homes.


Responsibilities

  • Provide outstanding customer support to Italian-speaking users facing challenges with video streaming services.
  • Troubleshoot and resolve various technical issues related to video playback, account access, and subscription inquiries.
  • Educate users about product features to help them maximize their streaming experience.
  • Maintain accurate records of customer interactions and track resolutions within our CRM system.
  • Collaborate with technical teams to address complex inquiries and improve the overall quality of support.
  • Stay informed on the latest updates in the industry and product offerings to provide knowledgeable assistance.
  • Collect and relay customer feedback to support service enhancements and product development initiatives.

Requirements

  • Fluency in Italian and English, with strong written and verbal communication skills.
  • Experience in customer support, particularly in the digital media or streaming sectors.
  • Strong technical skills and familiarity with video streaming platforms and technologies.
  • Excellent problem-solving skills and keen attention to detail.
  • Strong communication and interpersonal skills, with a commitment to customer satisfaction.
  • Experience using CRM software and support ticketing systems.
  • Ability to work independently and effectively in a remote team environment.

Benefits

  •   Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks

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