Italian Speaking Technical Support for Customers - Remote in Greece

 Published 3 months ago
    
 Greece
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Patrique Mercier Recruitment FR is a prominent recruitment agency dedicated to connecting skilled professionals with exceptional job opportunities across Greece. We are currently looking for an Italian Speaking Technical Support Representative to provide remote assistance to our customers from Greece. This position is ideal for individuals with a robust technical background and a passion for delivering outstanding support to Italian-speaking clients in a flexible work environment.


Responsibilities

  • Provide top-quality technical support to Italian-speaking customers through phone, email, and live chat.
  • Identify, troubleshoot, and resolve technical issues related to our products and services efficiently.
  • Educate customers about product features and assist them in making the most of their products.
  • Document all customer interactions and solutions accurately within the CRM system.
  • Collaborate with technical teams to escalate unresolved issues and provide feedback for product enhancement.
  • Ensure customer satisfaction by conducting follow-ups to confirm that their issues have been resolved.
  • Stay informed about product updates and industry best practices to provide the most effective support.

Requirements

  • Fluency in Italian and English, both written and spoken.
  • Previous experience in technical support or customer service positions is highly preferred.
  • Strong technical aptitude with a solid understanding of IT systems and troubleshooting processes.
  • Exceptional analytical and problem-solving skills.
  • Outstanding communication skills with a focus on providing excellent customer service.
  • Experience with CRM software and remote support tools is an advantage.
  • Able to work independently in a remote environment while managing multiple tasks effectively.

Benefits

  •   Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks

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