Italian Speaking Support for Social Media - Instant Messaging - Remote in Greece

Patrique Mercier Recruitment FR is pleased to offer a fantastic opportunity for an Italian Speaking Support for Social Media – Instant Messaging to join our remote team in Greece. Our mission is to connect career-minded individuals with exceptional job opportunities, and we're seeking someone who is passionate about social media and committed to providing outstanding customer support.

Responsibilities

• Manage and respond to customer inquiries via instant messaging on various social media platforms in a prompt and professional manner.
• Assist users in troubleshooting issues related to their social media accounts and offer clear solutions.
• Provide accurate information regarding our products and services to enhance user satisfaction and engagement.
• Engage proactively with users to build a positive and interactive online community.
• Document all interactions and feedback in the CRM system to support continuous improvement.
• Collaborate with team members to refine support processes and enhance overall service quality.
• Stay informed about the latest trends in social media to provide effective and up-to-date assistance.

Requirements

• Fluency in Italian and English, both written and spoken.
• Experience in customer service, particularly in social media support, is an advantage.
• Strong understanding of social media platforms and their features.
• Exceptional written and verbal communication skills to effectively engage with customers.
• Familiarity with CRM software and instant messaging tools.
• Self-motivated with the ability to work independently as well as collaboratively within a team.
• Strong problem-solving abilities to address and resolve customer inquiries efficiently.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks