Patrique Mercier Recruitment FR is dedicated to linking talented professionals with exciting job opportunities in Greece. We are currently looking for Italian Speaking IT Representatives to join our remote team in Greece. This role is ideal for IT professionals who are fluent in Italian and eager to deliver outstanding support to Italian-speaking clients. As part of our team, you will provide top-notch IT assistance while ensuring exceptional client satisfaction.
Responsibilities
- Act as the first point of contact for Italian-speaking clients seeking IT support.
- Troubleshoot and resolve a variety of technical issues via phone, email, and chat.
- Document all client interactions and solutions comprehensively in the CRM system.
- Collaborate with IT team members to ensure effective service delivery.
- Provide training and guidance to clients on software and hardware usage.
- Identify opportunities for process improvement within IT services.
- Maintain a strong customer-centric approach to build lasting client relationships.
Requirements
- Fluency in Italian and English, with excellent written and verbal communication skills.
- Previous experience in IT support or a related technical role is preferred.
- Solid understanding of IT systems, products, and services.
- Strong analytical and problem-solving abilities.
- Ability to communicate complex technical information clearly and effectively.
- Familiarity with IT support software and CRM systems.
- Strong interpersonal skills and a commitment to providing exceptional customer service.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks