Patrique Mercier Recruitment is excited to offer the position of Italian Speaking Customer Support Representative for a remote role based in Greece. In this important position, you will be the primary representative for our Italian-speaking customers, providing them with exceptional service and assistance. You will handle a variety of inquiries, resolve issues, and ensure that our clients have a positive experience with our products. If you are passionate about customer service and have strong language skills, we would love to hear from you!
Responsibilities
- Provide outstanding customer support to Italian-speaking clients through various channels, including phone, email, and chat.
- Assist customers with inquiries related to products, services, and order tracking.
- Effectively troubleshoot and resolve customer issues to ensure satisfactory outcomes.
- Maintain accurate and detailed records of customer interactions in the CRM system.
- Collaborate with colleagues to enhance the overall customer experience and address concerns.
- Stay updated on product knowledge and company policies to provide informed assistance.
Requirements
- Fluency in Italian and English; proficiency in additional languages is a plus.
- Previous experience in customer support, preferably in a remote setting.
- Excellent communication and interpersonal skills with a strong customer focus.
- Ability to solve problems effectively and handle customer inquiries with professionalism.
- Experience with CRM systems and proficiency in standard office applications.
- Self-disciplined and able to work independently in a remote environment.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )