Italian Speaking Customer Support Representative - Remote in Greece

 Published 3 months ago
    
 Greece
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Patrique Mercier Recruitment is excited to offer the position of Italian Speaking Customer Support Representative for a remote role based in Greece. In this important position, you will be the primary representative for our Italian-speaking customers, providing them with exceptional service and assistance. You will handle a variety of inquiries, resolve issues, and ensure that our clients have a positive experience with our products. If you are passionate about customer service and have strong language skills, we would love to hear from you!


Responsibilities

  • Provide outstanding customer support to Italian-speaking clients through various channels, including phone, email, and chat.
  • Assist customers with inquiries related to products, services, and order tracking.
  • Effectively troubleshoot and resolve customer issues to ensure satisfactory outcomes.
  • Maintain accurate and detailed records of customer interactions in the CRM system.
  • Collaborate with colleagues to enhance the overall customer experience and address concerns.
  • Stay updated on product knowledge and company policies to provide informed assistance.

Requirements

  • Fluency in Italian and English; proficiency in additional languages is a plus.
  • Previous experience in customer support, preferably in a remote setting.
  • Excellent communication and interpersonal skills with a strong customer focus.
  • Ability to solve problems effectively and handle customer inquiries with professionalism.
  • Experience with CRM systems and proficiency in standard office applications.
  • Self-disciplined and able to work independently in a remote environment.

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package ( flight, transfer and hotel )

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