Italian Speaking Customer Support for Online Travel - Remote in Greece

 Published 3 months ago
    
 Greece
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Patrique Mercier Recruitment is excited to present a fantastic opportunity for an Italian Speaking Customer Support Representative for Online Travel, with the flexibility to work remotely from Greece. In this role, you will assist Italian-speaking customers as they navigate their travel bookings and inquiries. Your primary objective will be to provide exceptional service, ensuring that customers have a seamless experience in planning and managing their travels. If you have a passion for travel and a commitment to outstanding customer service, we want to hear from you!


Responsibilities

  • Offer exceptional customer support to Italian-speaking clients regarding online travel services through phone, email, and live chat.
  • Assist customers with booking inquiries, changes to itineraries, and any travel-related questions.
  • Proactively resolve customer issues and complaints to ensure a high level of customer satisfaction.
  • Maintain accurate records of customer interactions and transactions using the CRM system.
  • Collaborate with internal teams to ensure effective service delivery and timely resolution of inquiries.
  • Stay informed about travel products, services, and industry trends to provide knowledgeable support to customers.

Requirements

  • Fluency in Italian and English; proficiency in additional languages is an advantage.
  • Previous experience in customer support, preferably in the travel or online services sector.
  • Strong communication and interpersonal skills.
  • Ability to multitask and manage multiple inquiries efficiently.
  • Familiarity with CRM software and basic office applications.
  • Self-motivated and capable of working independently in a remote setting.

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package ( flight, transfer and hotel )
  • Many Extras

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