Italian Speaking Customer Service for High-End Coffee Machines -Remote in Greece

Patrique Mercier Recruitment is thrilled to offer an exciting remote opportunity for an Italian Speaking Customer Service Representative for High-End Coffee Machines. You will provide exceptional customer support from the comfort of your home in Greece. In this role, you will assist Italian-speaking customers with inquiries, troubleshooting, and guidance on premium coffee machines, ensuring they have a delightful coffee experience. If you are passionate about coffee and love helping others, this role is perfect for you!

Responsibilities

• Deliver outstanding customer service to Italian-speaking clients regarding high-end coffee machines.
• Assist with inquiries, troubleshoot technical issues, and guide customers through installation and usage.
• Document customer interactions comprehensively in the CRM system for smooth tracking and resolution.
• Work closely with technical support teams to resolve complex issues efficiently.
• Provide expert advice on product features, maintenance, and recommendations to enhance the customer's coffee experience.
• Ensure high levels of customer satisfaction through personalized service and attention.

Requirements

• Fluency in Italian and English; knowledge of additional languages is a plus.
• Experience in customer service, ideally with high-end or luxury products.
• Excellent communication and interpersonal skills, with a strong customer focus.
• Technical knowledge or experience with coffee machines or similar appliances is an advantage.
• Proficient with CRM software and general computer applications.
• Ability to work independently and manage time effectively in a remote setting.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Many Extras