Italian Speaking Customer Service for a Electronics Company- Remote in Greece

 Published 3 months ago
    
 Greece
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Patrique Mercier Recruitment FR is excited to announce a remote opportunity for an Italian Speaking Customer Service Representative for a leading Electronics Company. This position is perfect for individuals in Greece who are passionate about technology and dedicated to providing exceptional customer support to clients across Italy.


Responsibilities

  • Provide outstanding customer service to Italian-speaking clients via phone, email, and chat, addressing inquiries related to electronic products.
  • Assist customers in troubleshooting technical issues and providing effective solutions.
  • Guide customers through the purchasing process, including product information, orders, and returns.
  • Document customer interactions and maintain accurate records in the company’s CRM system.
  • Collaborate with product and technical teams to resolve complex issues and enhance user experience.
  • Stay informed about the company’s product offerings, features, and updates to provide accurate support.
  • Proactively seek customer feedback to improve service delivery and overall satisfaction.

Requirements

  • Fluency in Italian and English, both written and spoken.
  • Experience in customer service, preferably in the electronics or technology sector.
  • Strong communication and interpersonal skills with a customer-focused approach.
  • Ability to troubleshoot technical issues while maintaining a positive customer relationship.
  • Proficient in using customer service software and Microsoft Office applications.
  • Detail-oriented with excellent organizational skills.
  • Interest in electronics and technology is a plus.

Benefits

  •   Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks

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