IT Technical Support

Job Description

So, what will your new role look like?

To provide high-quality service at the heart of a growing company, we are looking for an IT Support Technician to join the IT Support team. Through your professionalism, interpersonal skills and technical knowledge, you will know how to support the members of Workleap to accomplish their daily work.

Responsibilities:

• Provide quality technical support and ensure the resolution of IT requests within a reasonable timeframe.
• Manage access and licenses (creation, modification and deletion of user accounts and SaaS access).
• Manage IT assets using MDM tools such as Intune and Jamf.
• Collect regularly, clarify and document information relevant to the team.
• Research, investigate and propose team initiatives aimed at improving user experience, efficiency and ease.
• Collaborate with the IT team on the incident resolution as well as on ad-hoc projects.
• Define priorities and ensure good time management.

What does your future team look like?   

Team of six experts working in different disciplines such as IT support and systems administration. They are the ones who ensure the continuity of operations of Workleap and its products.

What are the next challenges awaiting your team?     

• Participation in the integration of new employees and new technologies via our future acquisitions.
• Improvement and automation of existing IT processes. 
• Deployment of new tools and processes. 

Qualifications 

• Excellent customer service skills;
• Knowledge of Azure AD, Microsoft365, Azure PIM;
• Strong organization and management of priorities;
• Experience in SaaS access management;
• Sense of initiative, autonomy, and resourcefulness;
• Expertise in Windows 10/11 and Mac OS computer troubleshooting;
• Excellent communication skills in French and English (spoken and written).

Assets:

• Knowledge of ITIL processes;
• Excellent customer service skills.