IT Support and Operations Specialist

We are seeking a highly motivated IT Support and Operations Specialist to join our dynamic IT team. The successful candidate will be committed to providing excellent customer service, have a proactive approach to problem-solving and a strong understanding of current cloud-based technologies such as Okta, Google Workspace, MDM solutions, etc. You will play a key role in ensuring our IT services run smoothly, while providing outstanding support to our users and contributing to the overall success of our organization.

Responsibilities

Technology Support

• Provide technical assistance and troubleshooting for hardware, software, and connectivity issues.
• Support employees with software installations, configurations, and updates
• Oversee the procurement, inventory, deployment, and tracking of IT equipment and assets.
• Manage hardware shipping, receiving, and proper disposal or recycling of outdated technology.

Hardware Lifecycle Management

• Develop and implement IT asset lifecycle strategies, including upgrades and replacements.

Knowledge Management

• Maintain an IT support knowledge base, documenting common issues and resolutions.
• Promote best practices and facilitate knowledge sharing

System Administration

• Manage user accounts, permissions, and access controls across IT systems.
• Contribute to IT projects and major initiatives, ensuring alignment with business needs.

What You’ll Bring

• 2+ years of experience providing exceptional technology support to users in a globally-distributed, hybrid or fully-remote environment
• Experience with MDM solutions (Kandji, Hexnode, etc)
• Strong experience administering collaboration tools such as Google Workspace, Slack and Zoom
• Hands-on experience managing IT asset lifecycle, including procurement, deployment, and decommissioning.
• Knowledge of identity and access management (IAM), user provisioning, and security best practices using Okta. Okta Admin certified or similar experience required. 
• Ability to document IT processes and contribute to a knowledge base for self-service support.
• Ability to work independently and collaborate across time zones in a highly autonomous environment.
• Excellent communication skills with a customer-first mindset and a proactive approach to problem-solving.

Nice to Have 

• Strong organizational skills with experience managing IT projects and process improvements.
• Familiarity with security frameworks (e.g., ISO 27001, SOC 2, NIST) and compliance best practices.
• Prior experience in a fast-growing software or tech startup environment.
• Low-code/no-code automation tools (Zapier, Make, etc) to improve IT operations.

In the United States the range is typically a salary of $75,000 to $95,000 + bonus + equity + benefits. The range provided is Shopmonkey’s reasonable estimate of the base compensation for this role. The actual amount will be based on job-related and non-discriminatory factors such as location, experience, training, skills, and abilities. Consult with your Recruiter during the initial call to determine a more targeted range based on these job-related factors. In addition to this base compensation company stock options and benefits as outlined below are included.

🏡 Fully Remote Work!

• $750.00 to set up your home office 
• $20 phone/internet monthly reimbursements 
• Virtual activities and in-person meet-ups
• Laptop and super rad swag provided 
• Unique opportunity: This is the best form of hybrid! All teams get to travel and meet up for collaboration at least once/year.