IT Service Delivery Manager

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Posted 11 days ago United Kingdom Salary undisclosed
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Job Description

  • IT Service Delivery Manager Enterprise Contracts Urgent role
  • £45,000 - £70,000 per annum This IS flexible and negotiable for the right candidate
  • 8 12 week temporary contract
  • Immediate start required we can not wait for anyone on any notice
  • Remote based role but with a meeting once a week in either Coventry or Hertford

Working for a Print Management and Telecomms provider, we have an urgent need for a Service Delivery Manager to start immediately and assist on writing a Service Design Document/Contract for a new client. There are set milestones in place that can not be moved so it is essential that you can start immediately ideally Monday 4th July


To be considered for this IT Service Delivery Manager role you must have:-
  • Experience in writing a Service Design Contract this is absolutely essential
  • Service Delivery Management experience
  • Mastery of ITIL (Information Technology Infrastructure Library) principles
    • If you have either worked for a Telecommsand Print Provider or from the IT industry or written contracts within a Government, Hospital, Council setting then this is also a huge advantage

Responsibilities and Duties for Service Delivery Manager:
  • Defining and documenting project scope and resource requirements.
  • Contract submission in timely manner there is a hard deadline in place
  • Setting timelines for deliverables
  • Defining and managing priorities against the available capacity of team members
  • Facilitating and leading daily stand up meetings
  • Negotiating with internal and external stakeholders
  • Creating a collaborative, innovative and efficient working culture
  • Encouraging regular iteration on deliverables
  • Ensuring the regular delivery of projects and products in accordance with Prince2 / ITIL methodologies

Skills and experience required:
  • Previous expeirence as a Service Delivery Manager
  • Experience of writing a Service Design Contract
  • Proficiency in leading both physical and virtual teams
  • Experience in dealing with third party-provided services
  • Operational ability in a diverse, large-scale environment
  • Exceptional customer-facing skills
  • In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery
  • Mastery of ITIL (Information Technology Infrastructure Library) principles
  • Expertise in people management and leadership
  • strong organisational skills
  • Ability to manage and prioritize tasks efficiently
  • Solid resource planning and problem-solving skills
  • Readiness to demonstrate a proactive attitude
  • Excellent verbal and written communication skills