HEROIC Cybersecurity (HEROIC.com) is seeking a proven IT leader to help implement and manage HEROICs new Security-Focused Enterprise IT Services for our clients all over the country. We are looking for someone who is ready to make a difference and help us build the future of security-focused IT services.How YOU will make a Difference:As a member of the IT Leadership Team, the IT Operations Manager is responsible for hands-on management of new client implementations and providing day-to-day operational management, guidance, support, and mentoring for a growing team of technology professionals. The Manager of IT Operations will be responsible for the architecture, reliability, and availability of HEROICs Security-focused Enterprise IT Services clients. This position is hands-on and the successful candidate will have the right mix of hands-on experience, strong interpersonal skills, and technical skills.What YOU will do:Responsible for architecting, implementing and supporting the short/long-term infrastructure plans for HEROICs Security-focused Enterprise IT Services clientsDay-to-day client infrastructure operations related to computer equipment, networking, data centers, databases, and other technology.Participation in periodic security audits, accountable for ensuring security controls are adhered to, systems are secure, and unauthorized access is prevented.Understand, document, and reduce technical and operational barriers using technology, software functionality and/or modification to procedures.Collaborate with leadership teams and auditors to ensure compliance with respective privacy and security laws. (HIPAA, CCPA, GDPR, SOC, Etc)Establish, manage, and evolve the appropriate SLAs, KPIs, and customer satisfaction measures that are aligned to business needs.Serve as a knowledge resource for information technology capabilities and best practices.Hiring and Management of additional IT Support TechniciansConduct operational activities in a manner that is process-driven and documented including relevant change control practices.Manage vendor relationships and contracts to ensure appropriate levels of support while obtaining maximum value in the purchasing process.Foster a culture of innovation, transparency, and accountability.Work with the HEROIC Sales Team to define service abilities and to provide support as needed.Windows Server Management Resource Management Functions:Manage staff, including appropriate roles/structure, supporting, coaching, mentoring, and developing a talented team of IT professionalsManage and provide direction for the team in support of business objectives, setting clear goals, ownership, and accountability for scope, schedule, and quality.Knowledge, Experience, and Key Attributes needed for Success:BS/BA degree or comparable experience/certifications in IT OperationsWell versed in a broad set of technologies including networking, storage, collaboration tools, service desk, cybersecurity, virtualization, cloud infrastructure (IaaS, PaaS), etc.Technically proficient with hands-on experience with many of the following:Microsoft Windows Servers, LinuxActive Directory, SCCMEnterprise NetworkingVirtual environments Storage technologiesEndpoint Management, Computer ImagingExperience deploying and supporting cloud-based applications and infrastructure on AWS and AzureCybersecurity Best Practices, HIPAA, and/or HITECH requirements.Must possess project management and prioritization skills.Excellent verbal/written communication and interpersonal skills.Not required but would love to see:Healthcare-related IT Experience and/or industry knowledge is a plusExperience building and or supporting remote/offshore office environmentsExperience managing, training, or growing Implementation teamsProject Management Training or experience (including software)Comfort presenting information to diverse groups, leading meetings and providing training in person and on the phoneWork experience with an MSP or MSSPLOCATION: Remote - Work from wherever you please! Your home, the beach, our offices, etc. Although the majority of this position is remote, You may be required to travel periodically, attend business meetings and conferences or meet with the team in person.POSITION TYPE: Full-timeABOUT HEROIC HEROIC Cybersecurity () is building the future of cybersecurity. Unlike traditional cybersecurity solutions, HEROIC takes a predictive and proactive approach to intelligently secure our users before an attack or threat occurs. Our work environment is fast-paced, challenging and exciting. At HEROIC, youll work with a team of passionate, engaged individuals dedicated to intelligently securing the technology of people all over the world.