IT Customer Service Specialist - Remote Work Possible

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Posted 3 days ago United States Salary undisclosed
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Job Description


As an IT Customer Service Specialist, youll be a core member of our dynamic Corporate IT team. You will work in a small group of other customer service personnel to provide system administration and technical support to other IT personnel and employees across the company, as well as assist the Corporate IT engineers with administrative, QA testing, and other needs as required.

What youll do as an IT Customer Service Specialist

  • Provide first level technical assistance to end users on a variety of application and network issues.
  • Triage and prioritize incoming requests
  • Identify, research, and resolve technical problems
  • Perform basic system administration tasks
  • Assign requests to engineers as required and ensures problem ownership and end-user satisfaction
  • Document and maintain IT related procedures and other information
  • Communicate system outages and maintenance
  • Track licensing and internal billing

IT Customer Service Specialist Requirements

  • High School diploma or equivalent
  • 2 or more years of experience providing IT support with a bachelors degree or a minimum of 6 years of experience without a degree
  • Experience supporting an array of applications on Windows operating systems including, Microsoft Office 365, SharePoint, email, VPN clients, and antivirus software
  • Troubleshooting and analytical skills
  • Experience in using an automated help desk management (ticketing) system
  • Strong organizational, interpersonal, and communication skills
  • Customer Service oriented
  • Ability to learn new systems quickly

IT Customer Service Specialist Preferences

  • Experience supporting desktops/laptops and servers
  • Experience with Active Directory user administration
  • Knowledge of RSA
  • Knowledge of WebEx and other conferencing services
  • Network+ and Security+ certifications
  • Understanding of Microsoft licensing
  • DoD experience

Company Information

ARA is an employee-owned company whose mission is to solve problems of global importance. Our motto is Engineering and Science That Matters for Fun & Profit and we live our core values of Passion, Freedom, Service and Growth every day. ARAs IT Team is committed to providing innovative technical solutions that provide a robust environment for our employees.

Applied Research Associates, Inc. is an international research and engineering company recognized for providing technically superior solutions to complex and challenging problems in the physical sciences. The company, founded in Albuquerque, NM, in 1979, currently employs over 1,500 professionals and continues to grow. ARA offices throughout the United States and Canada provide a broad range of technical expertise in defense technologies, civil technologies, computer software and simulation, systems analysis, environmental technologies, and testing and measurement. The corporation also provides sophisticated technical products for environmental site characterization, pavement analysis, and robotics.

Check us out! Albuquerque, New Mexico - ARA

Experience Preferred
  • 2 or more years of experience providing IT support with a bachelors degree or a minimum of 8 years of experience without a degree
Education Required
  • High School or better
  • Bachelors or better
Licenses & Certifications Preferred
  • Comp TIA Security+
  • Comp TIA Network+
Behaviors Required
  • Team Player: Works well as a member of a group
  • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
  • Innovative: Consistently introduces new ideas and demonstrates original thinking
  • Dedicated: Devoted to a task or purpose with loyalty or integrity
Motivations Preferred
  • Self-Starter: Inspired to perform without outside help

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)