IRS Bilingual Customer Service Representative (Remote)

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Posted 4 days ago United States Salary undisclosed
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Job Description

Job Introduction:
Maximus is currently looking for remote Bilingual Customer Service Representatives (CSR) to support the Internal Revenue Service (IRS) Call Center. CSRs in this position will provide knowledgeable responses to telephone inquiries regarding account, tax-filing and Covid-19 stimulus questions. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism.

*As a large employer and Federal contractor, Maximus is subject to various vaccine mandates across our lines of business. Maximus is committed to complying with any applicable vaccine mandates. The specific vaccine requirements for this position will be outlined throughout the selection process. Individuals who believe they may qualify for a medical or religious accommodation will have the opportunity to apply for an accommodation following an offer of employment.

Pay and Benefits:

Pay rate is based on location

The opportunity to work from the comfort of your home

Leadership support to ensure success

Responsibilities:

Provide responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses

Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy rules and responding to numerous phone inquiries.

Utilize standard technology such as telephone, e-mail, and web browser to perform job duties.

Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing.

Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller

Refer calls as required to CSR Lead

Maintain up-to-date knowledge of client regulations and policies

Report problems that occur via the online system so they can be addressed by the appropriate parties

Respond to telephone inquiries within staffing and time parameters

Working special holidays and/or overtime may be required

Regular and predictable attendance is required

All personnel will be required by contract to undergo program update training as the program changes

Education and Experience Requirements:
Qualifications:

High School Diploma or equivalent

Minimum 6 months of customer service experience

Must be able to speak and read English and Spanish fluently

Must be able to pass both criminal background check and IRS tax review due to the sensitive nature of this work

Home Office Requirements:

Access to Wi-Fi, LAN (wired connection/ethernet) or both

Private, secure workspace

Personal computer & headset with microphone

#Remote #WorkfromHome #Spanish

MAXIMUS Introduction:
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People®, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. With approximately 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. Launch your career with Maximus through one of our dynamic customer service centers.

EEO Statement:
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We are proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.