Interpretation Services Account Manager

Are you passionate about bridging language barriers and enhancing global communication? We are seeking a motivated and client-focused Interpretation Sales Representative to drive the growth of our language services, including on-site, over-the-phone, and video remote interpretation. The ideal candidate will have experience in B2B sales, a strong understanding of the language services industry, and a passion for providing inclusive communication solutions.

As a key member of our team, you’ll streamline interpreting operations, cultivate strong vendor partnerships, and deliver outstanding service to our clients. You'll also help drive innovation by integrating cutting-edge interpreting technologies and supporting cross-functional initiatives.

Responsibilities:

• Identify and target new business opportunities across industries needing interpretation services.
• Build a robust pipeline of qualified leads using CRM tools and outbound outreach.
• Conduct discovery meetings to assess potential clients’ interpretation needs.
• Customize and present service proposals and pricing agreements.
• Negotiate MSAs, SOWs and B2B contracts.
• Build strong relationships with clients through proactive communication.
• Implement strategies that ensure high customer satisfaction.
• Resolve issues efficiently and with a solution-focused mindset.
• Track and report activities using internal CRM.

Additional Responsibilities:

• Maintain a curated pool of culturally competent interpreting providers.
• Source and onboard new vendors to expand service capabilities.
• Research and integrate emerging interpreting technologies and platforms.

Qualifications: 

• 3+ years’ experience in interpreting services, ideally in a Language Service Provider (LSP) setting.
• Extensive knowledge of telephonic, on-site, and remote interpreting services.
• Strong organizational and time-management skills.
• Extensive knowledge of telephonic, on-site, and remote interpreting modalities.
• Experience with interpreting technologies; knowledge of Plunet and Hubspot preferred.
• Excellent written and verbal communication skills.
• Comfortable working independently and driving projects forward.
• Multilingual proficiency (English required; other languages a plus).

Why Join Us? 

• Collaborate with a passionate and diverse team.
• Fully remote position.
• Generous PTO policy
• Comprehensive benefits
• Company 401k Match
• Salary + Commission position