Intern, Client Operations - FinTech (Remote)

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timePosted 13 days ago location United States salarySalary undisclosed
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Job Description

The Client Operations Intern will support FinTech client efforts by assisting with or performing data gathering and organization, data analysis, industry and client insights, and client-specific recommendations and presentations. This position will expose the Intern to multi-discipline, cross-functional process improvement teams and provide a working knowledge of the FinTech solutions.Major Responsibilities Customer Success Process Project:Assist with the Customer Success Process ProjectMay include developing new and improved onboarding processes of new clientsMay include working cross-functionally with HR to develop a new organizational team structure and new job profiles that better align with future duties and responsibilities of the rollout of the Salesforce Service CloudMay work to assist in the framework needed to implement the Sales Force Service Cloud.Major Responsibilities Retail Settlement Operations Project:Assist the Project Manager with identification of process improvementsAssist the Project Manager with the compilation of information and dataAssist in the identification of new value added ideas and process improvements for Retail Service/OperationsEducation / Qualifications / Experience:Active student pursuing a degree in Business Administration or related field with a target graduation date of December 2021 or May 2022Lean Six SigmaStudent must have familiarity and interest in continuous process improvement concepts, and strong problem-solving skills and strong organizational skillsStrong collaboration and teamwork skillsIntermediate level proficiency of Excel, Word, PowerPoint, etcProficient in Google SuiteAbility to work independently with confidenceDetail orientationStrong skills in preparing and presenting presentations, reports, and research results