Insurance Operations Rep I (REMOTE)

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timePosted 4 days ago location United States salarySalary undisclosed
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Job Description

Primary Purpose:

Support achievement of service level agreements within area of responsibility by following established procedures to review, verify and process incoming insurance-related documentation and update system of record as required.

Essential Duties and Responsibilities:

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

  • Process insurance-related documentation queues by verifying extracted data, comparing against physical documentation for accuracy, researching exceptions, entering changes and updating system of record to ensure accuracy and completeness of database information
  • Locate loans and match to excepted data by following established procedures to review captured documentation
  • Conduct database searches for corresponding loans and update system of record
  • Facilitate the achievement of service level agreements by entering data and processing assigned insurance-related documentation queues quickly and accurately to meet department quality and productivity standards
  • Build insurance operations skills and knowledge by participating in cross-training and learning additional processes and procedures to support multiple workflows and contribute to effectiveness of team operations
  • Manage individual performance by setting work-related goals, tracking personal achievements, soliciting feedback and communicating with management to report on success and identify improvement strategies
  • Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value "can do" people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun
  • Support National General values in personal work behaviors, decision-making, contributions and interpersonal interactions; manage own career development by soliciting feedback and valuing other perspectives

Minimum Skills and Competencies:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • High school diploma or general education degree (GED)
  • 1+ years of relevant experience
  • Experience following established procedures to complete data entry and processing tasks
  • Basic knowledge of procedures and best practices for documentation processing
  • Terminology, function and fundamental capabilities of common computer, software, information and communication technology devices, components, and concepts
  • Working knowledge of Microsoft Outlook, Word and Excel
  • Follow established guidelines to focus on details and complete tasks attentively and thoroughly
  • Utilize equipment and machinery responsibly and as directed by management to complete work-related tasks
  • Adapt and be flexible in a fast-paced and changing environment
  • Quickly and accurately perform data entry; keep logs, records, and files up-to-date and readily accessible
  • Utilize effective research and investigative techniques
  • Must possess effective verbal and written communication skills
  • Seek opportunities to learn and grow; build and enhance knowledge of internal processes, systems and technology
  • Adhere to assigned schedule and demonstrate punctuality and consistent attendance
  • Positive, pleasant and supportive disposition towards co-workers and colleagues
  • Escalate issues when necessary
  • Utilize established procedures to guide decision-making
  • Maintain a professional, polished and poised demeanor
  • Proficient in Microsoft Office (Word, Excel, Outlook and Power Point)

Desired Skills:

  • Experience in the insurance services industry
  • Working knowledge of internal processing applications