Insurance - Head of Insurance Service Operations– Manager – English – Remote EMEA!

Front Line Manager - F&A - I2C

Ready to turn bold ideas into real-world impact?
 At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
 
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. 
 
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
 Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description -

We are inviting applications for the role of Insurance - Head of Insurance Service Operations Manager English Remote EMEA! GENERAL RESPONSIBILITIES: Client management: Carries out daily and weekly interactions with the client on operational performance he/she is proactively engaged in the communication with the customer with regards to the team/process or changes or to the issues Responsible for coordinating the process of document development necessary for proper running of clients meetings/governances. Responsible for identifying and presenting the client with the possible risks in order to establish the most suitable action plans. Conducts presentations and negotiations with key stakeholders on the client side. Responsible for client satisfaction for the services delivered by the company across his areas. Responsible for negotiating and bringing of a new scope within the managed processes. Acts as a secondary point of contact for escalation for the issues raised by the client takes the necessary measures to solve these communicates with the customer about the status of the actions plan. Follows the deadlines agreed with the client and maintains the relationship with the client with regards to the agreed action plan. Builds a strong collaboration relationship with the key stakeholders in the customer site proactively asks for feedback and takes full responsibility of the process and managed operations. Proposes and discusses with the customer the transformation initiatives negotiates the productivity clauses based on the dependencies on the teams internal / external factors. Conducts team huddles to communicate the customers priorities Ensures the connection with the global and regional internal stakeholders to ensure a mutual approach in terms of account strategy and direction. Keeps a close collaboration with its homologous Pathfinders and Process Architects to be informed about the process and related issues/initiatives or human resources may have an impact on the customer.

Qualifications -

Bachelors - Accounting, Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Finance

Certifications -

ACCA Qualified Accountant (ACCA) - SEGi University and CollegesSEGi University and Colleges, Blackline - Financial Close Level 1 Implementation Certification - NIITNIIT, Certified Investment Management Analyst (CIMA) - DataTrainedDataTrained, Microsoft Excel Certification - Normandale Community CollegeNormandale Community College, SAP Certified Application Associate - SAP S/4HANA for Financial Accounting Associates (SAP S/4HANA 2020) - SAPSAP

Required Skills -

Accounting, Accounts Receivable (AR), Accounts Receivable Collection, Accounts Receivable Management (ARM), Banking Capital Markets, Cash Application, Collections Management, Deductions Management, Microsoft Office, People Leadership

Language

English

Language Proficiency -

Advanced - C1

Additional Job Location -

Job Type

Regular

Master Skill List -

F&A - I2C

Remote Type -

Office

Work Shift -

Standard (Portugal)

Why join Genpact?
•    Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
•    Make an impact – Help global enterprises solve business challenges that matter 
•    Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
•    Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 
•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
 
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.  
Let’s build tomorrow together. 
 
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.