Are you looking for a role in a company that's solving one of the greatest challenges of our lifetime?
Ophelia helps people end their opioid use and restore their quality of life with respect for their time and dignity. Our Mission is to make evidence-based treatments for opioid use disorder accessible to everyone... and we're looking to bring more people onto our team to help us achieve it.
Opioid overdose is the #1 cause of death for Americans under 50, but 80% of 3 million Americans with opioid use disorder (OUD) are not getting treatment. Most have jobs, families, and privacy concerns, making it easier to get withdrawal medication from a drug dealer than go to rehab. Meanwhile, 2/3rds of rehabs do not offer medication at all, leading 90% of patients to relapse in the first 3 months. As a result of inadequate access to proven treatment, an American dies of an opioid overdose every 11 minutes.
We are a team of world-renowned doctors, scientists, startup veterans, and White House advisors, backed by leading technology and healthcare investors (Y Combinator, General Catalyst) to re-imagine and re-build addiction treatment in America.
Join us, save lives, and help fix healthcare for those who need it most.
Ophelia is hiring an experienced Insurance Financial Counselor
This person assists patients with insurance eligibility verification and creates pathways to bill payments. This is a critical role on our team: helping patients understand their insurance coverage, empowering them to make informed decisions, and partnering with them to maintain accounts in good standing with Ophelia. This is a full time, fully-remote role that reports to the Director of Revenue Operations.
The ideal candidate is someone with strong communication and problem-solving skills: you'll need to explain complex insurance topics such as benefit coverages, copays, deductibles, coinsurance and more to people who are brand new to these terms, via phone, email, and chat platforms. You'll provide feedback to management regarding recurring customer issues and suggest improvements in processes to prevent future conflicts. You'll work on a team with other Financial Counselors, Care Coordinators, and Enrollment Coordinators to create a high-quality, compassionate patient experience from the moment a patient considers seeking care with Ophelia to the point where they pay their bills. You'll also need strong attention to detail: you'll address concerns and resolve issues promptly, maintaining accurate and detailed records of patient interactions and issue resolution.\n
To be successful, you should have:
Interested in learning more about Ophelia and this role? Apply below!
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