The world isn't standing still, and neither is Allstate. We're moving quickly, looking across our businesses and brands and taking bold steps to better serve customers' evolving needs. That's why now is an exciting time to join our team. You'll have opportunities to take risks, challenge the status quo and shape the future for the greater good.You'll do all this in an environment of excellence and the highest ethical standards - a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.Everything we do at Allstate is driven by a shared purpose: to protect people from life's uncertainties so they can realize their hopes and dreams. For more than 89 years we've thrived by staying a step ahead of whatever's coming next - to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We've been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We don't follow the trends. We set them.Job SummaryThe Adjusting Function is responsible for verifying policy coverage and limits. The Adjusting function investigates and evaluates damage and/or liability; estimates damages, losses, or total indemnity; sets and maintains reserves; and/or negotiates and settles claims. Property claims involve resolution of first party property-related claims.Under limited supervision, this job is responsible for investigating, negotiating and settling one or more types of moderately complex and occasionally complex specialized property insurance claims. This individual reviews the insurance policy, determines loss coverage, and delivers compassionate service that is fast, fair and easy to ensure customer retention. The individual provides work guidance and direction to less senior employees. The individual works independently, prioritizing the individual's own responsibilities, and managing the individual's own workload. The individual also consistently meets band level behaviors, production, quality, and/or customer service goals. Specialty areas include litigation, condo and public adjuster.Job DescriptionCustomer ServiceMakes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been metResearches and responds to moderately complex and occasionally complex customer communications, concerns, conflicts or issuesReviews customer satisfaction results; works independently to create personal action plansFile Documentation and ReportingSummarizes documents and enters into claim system notesDocuments a claim file with notes, evaluations and decision making processMay handle first notice of loss of water damage claimsCoverage, Liability and EvaluationInvestigates, reviews, determines and verifies moderately complex and occasionally complex coverage/policy informationAssists in reviewing files and making recommendations to refer files to Home Office for escalationDamage EstimatingReviews/approves moderately complex and occasionally complex repair estimateOrganizes and reconciles billsSelects estimate for review/reinspectionHandles ALE (additional living expense) claims as neededHandles contents inventories and contents pricing analysis and prepares claims reportsHandles claims that include Public Adjuster involvementAdheres to applicable compliance standardsWork Schedule8:30am-5:00pm or 9:00am-5:30pm Monday - FridayJob Qualifications1 to 2 years of property Claims experience required1 to 2 years of customer service experience requiredBachelors degree in related field preferred or equivalent experienceAbility to interact effectively with internal or external customers and act with empathyApplies general and occasionally broad knowledge of insurance policy, coverage, and regulationApplies general and occasionally broad knowledge of claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standardsApplies general and occasionally broad industry knowledge to discipline practices, including best practices, to support the business unitApplies general and occasionally broad knowledge of analytical procedures to reconcile, manipulate, and recognize patterns of dataApplies general and occasionally broad knowledge of problem solving and preparation of reports for analysisApplies general and occasionally broad ability to leverage learned technical skills in support of team objectivesApplies general and occasionally broad negotiation and/or arbitration skillsApplies general and occasionally broad conflict management and problem resolution skills in managing internal and external customer relationshipsApplies general and occasionally broad problem solving skills to continuously improve business outcomesAbility to investigate, evaluate, negotiate and settle moderately complex and occasionally complex claimsProvides individual decision making within authority limitsHas and maintains all appropriate licenses and registrations for the role per state requirementsThis position is not available for California, Alaska, and Hawaii residentsThe candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.Good Work. Good Life. Good Hands®. As a Fortune 100 company and industry leader, we provide a competitive salary - but that's just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you'll have access to a wide variety of programs to help you balance your work and personal life including a generous paid time off policy. For a full description of Allstate's benefits, visit allstate.jobs/benefits/Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.Allstate generally does not sponsor individuals for employment-based visas for this position.Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.For jobs in San Francisco, please click "here" for information regarding the San Francisco Fair Chance Ordinance.For jobs in Los Angeles, please click "here" for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.To view the "EEO is the Law" poster click "here". This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance ProgramsTo view the FMLA poster, click "here". This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.It is the Company's policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee's ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.