This position is Remote. Candidates will be considered based on their qualifications and the candidate's ability to work from an approved work location. Although the location is flexible, AEP does not have a presence in all states and localities. The following locations are NOT currently approved for this position: AK, CO, CT, DE, HI, IA, ID, KS, MA, ME, MS, ND, NH, NJ, NM, NV, NY, OR, RI, SD, UT, VT, WY, US Territories or international work locations. AEP will consider qualified candidates who are willing to relocate to an approved work location, at the candidate's expense, provided the relocation can be completed within a timeframe that meets AEP's staffing needs. NOTE: All remote work locations require vetting and final approval prior to offer and/or start date. Any work locations listed as preferred or unapproved relate specifically to the requirements for this position and are not necessarily applicable to other posted positions. Part of a larger team delivering high quality Computer, Network, Storage and End-User Infrastructure technology solutions, on-going support to the business. Plan, research, evaluate, design, and engineer the enterprise's technology infrastructure. Provide technical support and troubleshooting, cost estimates, justifications, and recommendations. Produce technical documentation, support and configuration. Manage, plan, and maintain technical platforms including upgrading systems. Monitor system performance, and install and configure hardware.
Responsible for collaborating with other Job Families such as Project Managers, Architects, Solution Engineers, Technicians, Business Analysts to deliver consistent, reliable technology solutions that leverage AEP's technology standards, architectures and best practices.
Working under limited supervision, responsibilities include the following related to Computer, Network, Storage, Cloud and End-User infrastructure:
In-Depth knowledge and experience of Microsoft Installer, packaging and deploying desktop software applications
Strong experience using PowerShell and other scripting languages
Experience with Security patching, deployment and vulnerability management on Windows Endpoint devices
Experience with InstallAware, AdminStudio, Ivanti (LANDesk) Endpoint Manager and Microsoft Endpoint Configuration Manager (MECM)
Strong experience with Microsoft Windows 10 and 11, for Workstations and Server Operating Systems
Perform infrastructure project assignments
Coordinate and monitor work activities, using approved applications and tools for projects
Assist with planning, researching, evaluating, designing, and developing systems.
Provide basic to intermediate technical support and assist with analysis, operation, administration, and troubleshooting activities
Assist with the preparation of cost estimates, justifications, application requirements, alternative solutions, and technical recommendations.
Participate in the preparation of technical documentation including procedures, manuals, and reports.
Prepare cost estimates for the routine engineering solutions using established guidelines
Reviews and adheres to budgeting and approval processes while assisting with annual and project planning
Education: Bachelor's degree in computer science, engineering, or related technical field is required.
Experience: 2 years of relevant work experience is required.
An equivalent combination of education and experience may be considered.
Adhere to policies, procedures, standards, codes and regulations relevant to assignments.
Continue building knowledge of infrastructure, environment, components, and facilities to enable more efficient and comprehensive responses to projects and problems.