Infrastructure Administrator

• Monitor and Maintain Benco’s Global Infrastructure
• Install, Configure, Patch, Troubleshoot, and Improve Windows and Linux Servers
• Install, Configure, Patch, Troubleshoot, and Improve LAN and WAN Systems
• Perform user onboarding, offboarding, and changes
• Assist with Application, Virtualization, and Telephony Administration
• Triage any alerts to determine the appropriate method and criticality of response.
• Prepare, document, and update standard operating procedures and policies.
• System Configuration Standards
• Knowledge-Base and Troubleshooting Articles
• Acceptable Use Policies
• Compliance and Regulatory Policies
• Perform some after-hours support as required
• Approximately one Saturday per quarter is used for disruptive maintenance.
• After-hours availability for critical system issues.

• Night Differential 20%
• HMO with 1 free dependent upon hire
• Life Insurance
• 20 PTO credits upon regularization
• Great Company Culture
• Career Growth and Learning
• Annual Performance Review/Increase
• Basic 60k plus standard allowance

Qualifications

• Education: Bachelor of Science in an IT-related discipline
• Experience: Five years of hands-on experience in an IT Infrastructure Role
• An equivalent combination of Education and Experience may be considered.

Skills Needed

Technical

• (Required) Proven competence in automating routine tasks with PowerShell, bash, and/or Perl scripting.
• (Required) Hands-on administrative experience with Windows Server Operating System, through the current version
• (Required) Hands-on administrative experience with some flavor of Linux or Unix. RHEL preferred.
• (Required) Hands-on administrative experience with Azure, Office365, Intune and MS Exchange.
• (Required) Hands-on administrative experience with virtualization technologies, VMware preferred.
• (Required) Hands-on LAN and WAN administration experience. Cisco preferred, Silver Peak SD-WAN a plus.
• (Preferred) Hands-on Telephony / Contact Center administrative experience, Talkdesk preferred.
• (Preferred) An understanding of Microsoft SQL Server through the current version.
• (Preferred) Hands-on administrative experience with Firewalls and Intrusion Detection and Intrusion Prevention

Technologies. FortiGate technology preferred.

Soft Skills

• (Required) A motivated, self-directed team player who can work under pressure and is passionate about Information
• Technology. A healthy dose of curiosity about why things work the way they do is a huge benefit.
• (Required) Strong written and spoken English skills. This position will require that you communicate with co-workers at all
• levels of the organization.
• (Required) A positive, “can-do” attitude is critical to the role.