Incident Resolution Specialist (Arabic language)

Job responsibilities:

• rapid and effective resolution of both retail and corporate clients’ problems, sent to you as requests through the CRM system;
• advising clients on all matters concerning bookings and our product;
• communication with suppliers, hotels and clients by email and phone;
• working in CRM systems and with our internal databases.

• remote work;
• rotating Shift Schedule: This position follows a rotating shift schedule, working 2 days on and 2 days off (9 a.m - 9 p.m. Egypt time).
• a young and active team of super specialists;
• interesting and ambitious tasks that will take you to the next professional level;
• learning: seminars, trainings and conferences. If you want to participate in a conference, we will help to organize it;
• corporate discounts on hotels and other services.

• knowledge of English at Advanced level: capability of speaking on the phone in English and writing in business English;
• knowledge of Arabic language at Advanced level: capability of speaking on the phone in Arabic language and handling business correspondence;
• ability to learn quickly and be results-focused and stress-resistant;
• multi-tasking skills;
• possession of a strong sense of empathy;
• responsibility and carefulness;
• professional experience in the travel industry or in a concierge agency, ТМС, DMC or tour operators (as an advantage).