Incident Lifecycle Manager

 Published 5 days ago
 United States
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The Waymo Safety team works to promote and help to continuously improve the safety of Waymo’s fully autonomous driving technology. Our experts develop safety goals and strategies, and conduct safety engineering analyses to ensure safety is being considered throughout the design and development of our vehicles. The team develops and promotes safety strategies and policies for autonomous vehicles for its work with regulatory authorities, lawmakers, law enforcement and public and non-profit organizations. Our Safety Team also helps advise on compliance with applicable environmental, health, and safety regulations.

This role will be remote and reports into our Head of Resilience and Incident Management. 

In this role, you'll:

  • Serve as a leading member of Waymo’s Incident Response Team and maintain the highest level of Incident lifecycle management including documentation, communication, and data integrity
  • Act as the subject matter expert of assigned events throughout the complete Incident lifecycle, ensuring that the organization is able to both mitigate and learn from events
  • Manage the documentation, tracking, assignment, and timely closure of action items resulting from significant event documentation and/or retrospectives
  • Oversee and execute Waymo’s business continuity plan and resumption of operations following a significant event, including the distribution of regular updates to senior leadership and key stakeholders
  • Prepare and distribute metrics related to Waymo’s overall state of readiness and past significant events 
  • Own and maintain core documentation and retrospectives on significant events involving Waymo’s operations, internal exercises, and external events when applicable. Engage with cross-functional teams to ensure that all significant event documentation includes the appropriate set of vetted facts, timelines, and analysis 
  • Refine the Incident Management structure to meet the demands of the company

At a minimum, we'd like you to have:

  • Bachelor's degree
  • 7 years of dynamic experience managing crisis and incident response with an ability to maintain calm and function efficiently in high-pressure situations
  • Documented experience in investigations and report writing 
  • Strong communication skills with the ability to effectively convey safety information and recommendations to diverse audiences, from frontline workers to executive leadership
  • Self-motivated and ability to network internally
  • Ability to travel up to 10% of the time

It's preferred if you have:

  • Masters in emergency management
  • Experience interacting with and/or reporting to regulatory agencies 
  • Worked closely with or on a legal team 
  • NIMS, ICS, ISO certification

While at Waymo, you will enjoy benefits that cover…

Health and wellness: Our people are at the heart of everything we do. At Waymo, you can enjoy top-notch medical, dental and vision insurance, mental wellness support, a Flexible Spending Account (FSA), a Health Saving Account (HSA), and special wellness programs.

Financial wellness: Your financial peace of mind is important to us. At Waymo, we offer a great compensation package, bonus opportunities, equity, a generous 401(k) plan, 1-on-1 financial coaching, a 529 College Savings Plan and lots of other perks and employee discounts.

Flexibility and time off: Take the time you need to relax and recharge. Enjoy the flexibility to work from another location for four weeks per year. We support an on-site or hybrid work model and offer remote working opportunities, paid time off, bereavement, sick, and parental leave.

Supporting families: When it comes to growing your family or caring for your loved ones, you have our full support. Enhanced leave options include paid parental leave (birthing parent gets 24 weeks of paid leave with up to 4 weeks of additional leave before their due date, and non-birthing parent gets 18 weeks of paid leave), and 20 days of subsidized backup childcare or adult/elder care.. Access to fertility care or adoption support as you grow your family.

Community and personal development: At Waymo, you'll find a range of opportunities to grow, connect, and give back. We offer education reimbursement, personal and professional development, mentorship, and other ways to connect through Employee Resource Groups (ERGs), other internal groups, and even time off to volunteer.

Cool perks: Access to Google offices, cafes, wellness centers, massages, and so much more. To support your wellbeing at home, you can enjoy at-home fitness and cooking classes, and more.




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