Overview of Position
The Implementation Specialist will provide post-sales technical expertise during the installation, implementation, and maintenance of company products. Implementation Analyst will be involved in implementing detailed customer installation specifications and requirements. Implementation Specialists will drive quality, usage, and customer satisfaction.
What will be my duties and responsibilities in this job?
Setting-up and configuring Revenue Cycle solutions product for Physicians and Hospitals
Managing internet communication protocols for VPN and Web Service connections
Utilize proprietary applications, tools, and processes to implement and deploy Revenue Cycle solutions
Responsible for data mapping, setting up & configuring data processing rules and testing customer site configuration during implementation
Setting up product access and permissions for customer user groups
Understand customers business needs and translate them into application and operational requirements
Follow pre-established instructions, procedures, and guidelines to successfully migrate Revenue Cycle solutions from legacy system to new system
Responsible for set-up of customer data feeds related to Claims (837, Print Image, others) and Remittance (835) transactions
Responsible to complete, troubleshoot and test proprietary scripts to aid in processing
Engage key stakeholders and subject matter experts throughout the project lifecycle for planning and issue resolution
Identifies and proposes resolutions for systems issues or changes that impede timely and accurate Revenue Cycle services
Maintain checklists, issues tracking and other administrative needs
Coordinate with customer IT personal to set-up and configure product modules
Responsible for product testing and resolution of product configuration issues during Implementations
Troubleshooting and resolving technical issues encountered by customers
Responsible to manage tasks within IT infrastructure and platform for transaction processing
Effectively respond to changing product, project and customer demands while balancing multiple ongoing projects
Coordinate with product development team in identifying and resolving product bugs delaying implementations
Participate in customer meetings which could be on-site or remote (travel may be required)
What are the requirements needed for this position?
7+ years of experience in software support or product implementation
What critical skills are needed for you to consider someone for this position?
Strong interpersonal and communication skills with demonstrated ability to assist in facilitating projects.
Strong time management and organizational skills
Ability to prioritize the implementation needs of multiple projects in a fast-paced environment
Ability to make independent decisions
Excellent skills in Microsoft Office & Windows OS and installing, uninstalling, and troubleshooting software
Strong understanding of Healthcare Transactions, data elements, and troubleshooting including 837, 835, 270, 271, 278, HL7 and others
What other skills/experience would be helpful to have?
Basic SQL knowledge or understanding of databases, preferred
Experience with hospital information systems and/or building screen-scraping solutions, desired (Epic preferred)
RCM, Healthcare insurance or Hospital Information Systems knowledge or experience, preferred
Knowledge and understanding of insurance payer edits/requirements a plus
Business analyst experience a plus (may assist in department reporting)
What are the working conditions and physical requirements of this job?
General office demands/Home office
How much should I expect to travel?
Some rare travel may be required
Employees in roles that require travel will need to be able to qualify for a company credit card or be able to use their own personal credit card for travel expenses and submit for reimbursement.
Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!
COVID Vaccination Requirements
We remain committed to doing our part to ensure the health, safety, and well-being of our team members and our communities. As such, we require all employees to disclose COVID-19 vaccination status prior to beginning employment and we may require periodic testing for certain roles. In addition, some roles require full COVID-19 vaccination as an essential job function. Change Healthcare adheres to COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance.
Equal Opportunity/Affirmative Action Statement
Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at and the supplemental information at
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