Implementation Specialist (Remote)

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Posted 12 days ago United States Salary undisclosed
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Job Description

Back in 1995, before software-as-a-service had a name or an acronym, Truckstop.com launched the first subscription-based online load board that transformed the trucking industry.

Today, we go beyond the basic load board to deliver SaaS solutions that support the entire freight-moving lifecycle, from matching to payment, and everything in between.

As non-stop innovators, we're always refining and growing to make Truckstop.com the best place for brokers and carriers to work together.

As for the future? We're building it now.

About our Culture

Truckstop is a destination where talented individuals can build an epic career. It is a place where talent feels connected, fulfilled, and equipped to do what they do best while having fun doing it.

E pluribus unum -Out of many, one

We refer to our employees as Partners because we are interdependent upon each other to achieve remarkable things. We look for Partners who enjoy working in aOne Teammindset. By combining our unique personalities, experiences, skills, and knowledge we can accomplish amazing feats together!

The Implementation Specialist is responsible for driving fast, efficient and delightful onboarding for new SMB broker customers. Working in partnership with Sales, Customer Success, Product, and Engineering teams, this position will own the onboarding process including managing timelines, projects, stakeholder alignment, removing blockers, and expectation setting across internal and external teams.

Essential Job Functions

  • Maintain a deep understanding of Carrier Compliance product offering and industry best practices

  • Project manage customer implementations from point of sale to product delivery in a timely manner

  • Identify and tackle blockers to get customers live as quickly as possible

  • Communicate and align with internal and external stakeholders and escalate on risks and issues as needed

  • Create and own project plans, design methods for repeatable, streamlined, and scalable processes

  • Deliver speed and quality for all onboarding projects

  • Act as a subject matter expert for RMIS product configuration

  • Document finalized account structure for internal and external teams

  • Other duties as assigned


Position Requirements

  • 1+ year of technical project management or support at a B2B SaaS company preferred

  • Strong and proven communications, both in writing and verbally

  • Strong technical aptitude. Familiarity with Salesforce and project management tools such as Monday.com, Asana, Jira, etc.

  • Obsessed with constantly delighting customers of all shapes and sizes

  • Empathetic attitude with engineers and customers

  • Process-oriented, get stuff done mindset

  • Passion for and commitment to the RMIS/Truckstop mission, vision, purpose, and values

  • Track record and desire to work as part of a high-performing team

  • Preference for experience in the freight or trucking industry