IBM Sterling OMS Operations Engineer (Remote)

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Posted 3 days ago United States Salary undisclosed
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Job Description

A retail services company in New Jersey is currently seeking an experienced IT professional to join their staff Remotely as their new IBM Sterling OMS Operations Engineer.


The IBM Sterling OMS Operations Engineer (Remote) will:
  • Ensure best practices, processes and norms are fully leveraged within all initiatives, including identify manual/redundant activities and provide better approach to automate
  • Assist with service improvements, including adding alerts where needed to address issues early, communicate issues and follow up fixes with appropriate team
  • Lead all facets of daily operations, ensuring compliance with relevant policies and procedures: Incident Management, Problem Management, and Service Request processes
  • Evaluate, design, scope, and document integration effort for new products, processes, technologies, and solutions
  • Diagnose complex technical and business problems and provide creative solutions
  • Design and maintain detailed technical architecture documentation across a multi-brand, multi-region Omnichannel environment
  • Perform Impact Analysis across enterprise systems as well as third party solutions and provide high level cost and effort estimates for all major initiatives
  • Develop technical implementation plans and timelines with key engineering stakeholders and enterprise standards
  • Identify and enforce overall architectural principles, framework and standards. Enforce and guide a Solution Review process to ensure all solutions are thoroughly vetted
  • Align the platform vision and overall roadmap with the technical requirements of the stack
  • Communicate technical needs and limitations clearly and effectively
  • Perform other duties, as needed


  • 5 years of IBM Sterling Order Management Architecture multi-implementation experience
  • Bachelor's degree in Computer Science, MIS, Business or a related field
  • In-depth experience with Core Order management modules - DOM, GIV, SC, Platform, Payments, COM and SOM
  • Good understanding of IBM Sterling OMS so that reports can be generated with minimal information/background.
  • Familiarity with enterprise platforms: SAP, Demandware/SFCC, POS, ESB, CRM, Analytics etc.
  • Deep understanding of Integration concepts (REST, SOAP, Batch, SFTP, API Gateways)
  • Exposure to PII & PCI security , compliance policies
  • Working experience with Jira, Confluence, GitHub, BitBucket, etc.
  • Experience working in a fashion / multi-brand environment
  • Experience with hosted solutions on the Cloud / IBM Cloud on Commerce
  • Experience with Agile Scrum implementation methodology
  • Strong understanding of Omnichannel ecosystems and processes that include end-to-end data flows and processing from multi channels, fulfilment, payments, customer service and other back-end systems
  • Solid problem solving and time management skills
  • Great interpersonal skills
  • Excellent communication skills (written and verbal)
  • Strong atteniton to detail
  • Highly organized
Desired Skills:
  • Cognos development skills