I.T. Technical Support Engineer - Full Time - Remote (West Coast)

I.T. Technical Support Engineer - Full Time - Remote (West Coast)

Skills - I.T. Technical Support Engineer, Technical Systems Support Engineer, Linux OS, DevOps, Computer Networking, Information Security, Virtualization, Scripting, Communication Skills

My client who is a leading Global Cybersecurity firm is currently looking to on board an experienced Technical Support Engineer for what will be Full Time role.

This will be a remote position with candidates ideally based in Central, Mountain or Pacific time zones due to the geographical regions/offices you would be looking to support.

Due to industry requirements, U.S. Citizens and Permanent Residents are encouraged to apply.

The Role:

• You will be involved in all aspects required to support business applications and/or infrastructure services. Predominate focus in supporting West Coast based clients.
• This includes performing ITIL or similar processes such as Incident, Problem and Change Management as well as conducting IT Operations in line with agreed Service Levels.
• You will be responsible for ensuring the reliability, performance, and availability of services as well as the below general functions:
• Support engineering tasks as directed by the service or team leader under supervision
• Follows support process and good practice
• Reports on activity to project or team leader in verbal and written form
• Liaise with customers to inform of progress, request information, manage expectations and close out issues in a timely manner
• Provides accurate estimates of effort required to complete own tasks

The Candidate:

• Technical degree (Computer science, Telecommunications or similar), experience in a related role is a plus
• Excellent analytical skills and proven experience in resolving challenging issues
• Highly developed interpersonal skills: team player attitude, self-motivation and proactive attitude
• Good communication skills, both written and verbal
• On call shift availability (24/7 weekly team rotation)
• Willing to travel from time to time to support projects

Core Technologies:

• Linux Operating systems (CentOS, Red Hat, SLES)
• DevOps-related technologies (Ansible, Puppet, HEAT, etc.)
• Computer networking: DNS, DHCP, VPNs, OSI model, routing, VLANs, firewalling, switch administration
• Information and communications security

Salary - Up to $80k-$85k Per Annum + Benefits

Please send resumes directly to and we can run through the further specifics of the role.

I look forward to hearing from you.

Skills - I.T. Technical Support Engineer, Technical Systems Support Engineer, Linux OS, DevOps, Computer Networking, Information Security, Virtualization, Scripting, Communication Skills

I.T. Technical Support Engineer - Full Time - Remote (West Coast)