HR Shared Services Specialist (Remote)

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Posted 6 days ago United States Salary undisclosed
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Job Description

Company SummaryJoin a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for seven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit .

Job Summary

The HR Shared Services Specialist is responsible for providing daily administrative and technical process support on escalated cases from HR Shared Services Representative Team (Tier 1). He/she supports multiple aspects of HR operations service inquiry and organization data administration. The HR Shared Services Specialist also works with various Field and Functional HR teams; manages the execution of program administration, assists in resolving inquires through additional research, supports processing of large scale events (i.e. restructuring, acquisitions), and partners with HR SMEs to address HR policy, procedures and HR process issues. He/she may need to be the HR liaison with vendors providing ad hoc HR-related products and services.

Essential Functions

  • Provide Workday related transaction support and troubleshooting for cases escalated from Tier 1 support or HRBPs
  • Provide reporting & analysis support, audit and compliance support
  • Provide on-boarding support for internal and external candidates not handled by TIER 1 support including support to processing or troubleshooting Workday related onboarding transactions, gathering documentation, etc.
  • Work with HRBPs to handle off-boarding processing including sending resignation / termination paperwork, processing termination, coordinating final pay, handling termination notices, maintaining termination checklists and completing exit interviews
  • Support organizational changes including acquisitions, restructuring, RIFs, etc. with a focus on handling system related transaction processing, gathering date for mass changes, handling position changes, and providing project and related preparation support to HRBPs
  • Provide guidance related to time keeping support; including coordinating with payroll to process off-cycle commission and bonus requests
  • Provide escalated support from Tier 1 support for business specific policy and process questions that may require stronger business knowledge and/or coordination with HRBPs
  • May provide support for HR annualized programs including administration support related to communication, employee documentation, and auditing
  • Protects organization's value by keeping information confidential.
  • Ensures SOP are being followed and non-compliant items are escalated as appropriate.
  • Strong attention to service delivery levels and high customer service standards


Knowledge and Skills/Technology Used

  • Excellent customer service skills
  • Proficient in processing workflow, transactions and data changes using Workday HRMS
  • Demonstrated ability to work in a collaborative environment, build consensus and promote the exchange of information among project team members
  • Ability to promote and implement changes to current practices and processes
  • Excellent written, oral, and interpersonal communication skills
  • Detail-oriented, strong analytical, problem solving, and organizational skills
  • Ability to handle multiple concurrent tasks and changing priorities
  • Intermediate knowledge of Microsoft Office applications such as MS Word, Excel, Power Point and Outlook
  • Strong understanding in HRMS and Case Management technologies (e.g. Workday, ServiceNow)


Typical Education

  • Bachelor s degree in Human Resources, Business Administration or equivalent experience


Licenses or Certificates

  • PHR preferred


Typical Range of Experience

  • Minimum 3 years HR experience or practical work experience in multiple HR functional domains


First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.