HR Leave Program Coordinator (Open to Remote)

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Posted 10 days ago United States Salary undisclosed
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Job Description

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HR Leave Program Coordinator (Open to Remote)


For a career path that is both challenging and rewarding, join Sedgwick's talented team of 27,000 colleagues around the globe. Sedgwick is a leading provider of technology-enabled risk, benefits and integrated business solutions. Taking care of people is at the heart of everything we do. Millions of people and organizations count on Sedgwick each year to take care of their needs when they face a major life event or something unexpected happens. Whether they have a workplace injury, suffer property or financial loss or damage from a natural or manmade disaster, are involved in an auto or other type of accident, or need time away from work for the birth of a child or another medical situation, we are here to provide compassionate care and expert guidance. Our clients depend on our talented colleagues to take care of their most valuable assets-their employees, their customers and their property. At Sedgwick, caring counts®. Join our team of creative and caring people of all backgrounds, and help us make a difference in the lives of others.

PRIMARY PURPOSE: To provide support for leave programs including but limited to, FMLA, medical leaves, personal leaves, short-term and long-term disability by answering questions, providing explanations, resolving issues, and responding to inquiries in a professional, urgent and confidential manner.


  • Serves as a first-level resource for colleagues and managers regarding CR leave and disability programs by providing policy and program interpretation and escalating to second-level resource as appropriate.
  • Processes, troubleshoots, and supports various CR leave programs and/or pay for leave transactions such as Workday entry, paid time off, and intermittent/reduced work schedule.
  • Maintains and assists in creating knowledge and training content for CR leave programs, processes and procedures.
  • Using provided leave metrics, identifies trends and/or challenges and offers recommendations for improvements and script documentation.
  • Supports the team for claims' administration of leave programs.
  • Collaborates with and supports Center of Excellence "COE" on general leave programs, initiatives and projects as needed.


  • Performs other duties as assigned.
  • Supports the organization's quality program(s).
  • Travels as required.


Education & Licensing

High school diploma or GED required.


Two (2) years of experience in a Human Resources capacity including experience with HRIS and/or case management tools and in a shared services/internal service delivery role or equivalent combination of education and experience required. One (1) to two (2) years of experience in the colleague benefits field with a concentration on disability, FMLA, claims' administration and/or medical management related discipline and maintaining payroll information by collecting, calculating, and entering data for all leave and disability pay preferred. Experience with Workday and ServiceNow preferred.

Skills & Knowledge

  • Working knowledge of applicable Federal and State leave laws such as federal FMLA and state specific leaves and ADAAA
  • Ability to recognize process improvement and willingness to make recommendations
  • Ability to grasp information quickly and probe effectively when required
  • High integrity, sound judgment and discretion regarding the handling of confidential information
  • Self-driven with a sense of ownership of work product and accountability
  • Excellent oral and written communication skills
  • PC literate, including Microsoft Office products
  • Strong organizational skills
  • Excellent interpersonal skills
  • Ability to create and complete comprehensive, accurate and constructive written reports
  • Ability to work in a team environment
  • Ability to meet or exceed Performance Competencies


When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding, travel as required

Auditory/Visual: Hearing, vision and talking

NOTE: Credit security clearance, confirmed via a background credit check, is required for this position.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.