HR Communications Consultant - Remote: CORP - Human Resources

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Posted 3 days ago United States Salary undisclosed
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Job Description

Summary:
Responsible for the development of strategic communications plans and programs that the support the overall perception, knowledge, and understanding of Human Resources initiatives for Memorial's key audiences.

Detailed responsibilities:
• Creates and implements innovative communications strategies that foster employee engagement.
• Builds and determines the communications strategy, positioning, tone, tactics and channels, and ensuring messaging aligns with Memorial and HR's brand, purpose, and values.
• Crafts and disseminates HR communications through internal channels and prepares select communications for external channels. Channels include but are not limited to: print publications, mail, email, intranet, mobile applications, social media, video, talking points, events, etc.
• Partners with HR functional areas to identify key messages and plans, develops, and disseminates those messages. Functional areas include: Talent Acquisition, Total Rewards, HRIS, Employee Relations, and Organizational Development. Supports hospital leadership for facility specific HR communication. Supports other departments within the system on an ad hoc basis.
• Plays a critical role in engaging caregivers and elevating our culture as we change how we work in the wake of COVID-19 and other emergency situations i.e. hurricanes.
• Knowledge of communications tools, best practices, and emerging trends.
• Writes and edits content to ensure we are consistently following AP Style and the Memorial Style Guide.
• Identifies stories and produces high quality written materials for electronic, print, web, video, and social media channels.
• Develops and maintain relationships with staff members from across the healthcare system.


Competencies and skills:
Essential:
• CRISIS COMMUNICATION MANAGEMENT: Versed in managing crisis communication in the court of public opinion to favorably position the healthcare system's brand and institutional reputation.
• STORYTELLING: Contributes to brand voice with the patient perspective by telling our story through writing and editing.
• STANDARDS OF BEHAVIOR: Acts in a manner that supports the standards of communication, respect, privacy, and teamwork by demonstrating a commitment to professional and ethical conduct.
• CUSTOMER SERVICE: Demonstrates commitment to service excellence by promptly addressing internal/external customer issues/requests, resolving concerns while maintaining a professional image and behavior to build and enhance the patient/family/customer experience.
• ACCOUNTABILITY: Accepts ownership of job roles and specific assignments/goals; works independently, takes responsibility for own actions; admits mistakes and judgment errors; and accepts constructive feedback. Connects personal work results to the accomplishment of team and organizational goals.
• RESPONDING TO CHANGE: Accepts change and adapts in a positive and productive manner; handles unexpected situations and changes in direction calmly and with confidence. Views new assignments and job responsibilities as an opportunity for growth.
• DEVELOPS RELATIONSHIPS: Builds positive and productive business relationships with individuals and groups.
• EFFECTIVE COMMUNICATION: Communicates effectively with various audiences using the most appropriate method for the situation.

Education:
Essential:
• Bachelors

Credentials:



Education equivalent experience:
Essential:
• Communications or Human Resources or in a Related Field

Other information:
Complexity of Work: Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.

Required Work Experience: Three plus (3+) years of experience directly related to the duties and responsibilities specified. Must have demonstrated expertise with HR-related communications and collateral material development; demonstrated ability to manage people, multiple projects and deadlines; knowledge and use of Microsoft Office suite, Adobe Creative Suite, Content Management Systems (intranet, email distribution, and native apps).

Working conditions:
Essential:
• Bending and Stooping 40.00%
• Climbing 20.00%
• Keyboard Entry 60.00%
• Kneeling 40.00%
• Lifting/Carrying Patients 35 Pounds or Greater 20.00%
• Lifting or Carrying 0 - 25 lbs Non-Patient 60.00%
• Lifting or Carrying 25.01 lbs - 75 lbs Non-Patient 40.00%
• Lifting or Carrying > 75 lbs Non-Patient 20.00%
• Pushing or Pulling 0 - 25 lbs Non-Patient 40.00%
• Pushing or Pulling 26 - 75 lbs Non-Patient 40.00%
• Pushing or Pulling > 75 lbs Non-Patient 20.00%
• Reaching 40.00%
• Repetitive Movement Hand/Arm 60.00%
• Sitting 60.00%
• Squatting 40.00%
• Standing 60.00%
• Walking 60.00%
• Audible Speech 60.00%
• Hearing Acuity 60.00%
• Depth Perception 60.00%
• Distinguish Color 60.00%
• Seeing - Far 60.00%
• Seeing - Near 60.00%
• Bio hazardous Waste 20.00%
• Biological Hazards - Respiratory 20.00%
• Biological Hazards - Skin or Ingestion 20.00%
• Blood and/or Bodily Fluids 20.00%
• Communicable Diseases and/or Pathogens 20.00%
• Cytotoxic Chemicals 20.00%
• Dust 60.00%
• Gas/Vapors/Fumes 20.00%
• Hazardous Chemicals 20.00%
• Hazardous Medication 20.00%
• Latex 20.00%
• Computer Monitor 60.00%
• Domestic Animals 20.00%
• Hazardous Noise 20.00%
• Laser/High Intensity Lights 20.00%
• Magnetic Fields 20.00%
• Moving Mechanical Parts 20.00%
• Potential Electric Shock 20.00%
• Radiation 20.00%
• Wet or Slippery Surfaces 20.00%

Organizational Profile:

Since its inception in 1953, Memorial Healthcare System has been a leader in providing high-quality healthcare services to South Florida residents. Today, it is one of the largest public healthcare systems in the nation with over 13,000 team members and highly regarded for its exceptional patient- and family-centered care. Memorial's patient, physician and employee satisfaction rates are some of the most admired in the country, and the system is recognized as a national leader in quality healthcare.


Memorial has a reputation as one of Florida's leading healthcare systems and is supported by a distinguished medical staff. In fact, the vast majority of physicians are board certified or board qualified in their specialties and have been trained at many of the nation's finest medical schools and hospitals. Because of its distinguished medical staff and services, Memorial draws patients from South Florida and beyond.


Many prestigious healthcare awards have been earned by Memorial Healthcare System and its facilities. The accolades include: Modern Healthcare magazine's Best Places to Work in Healthcare, Florida Trend magazine's Best Companies to Work for in Florida, 100 Top Hospitals, Consumer Choice Award, Best-Run Hospital, Best Nursing Staff, Best Pediatric Hospital and Best Maternity Hospital.



Disclaimer: This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification.