HR Case Managers *REMOTE*

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timePosted 3 days ago location United States salarySalary undisclosed
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Job Description

Aerotek is looking to hire 50 HR Case Managers to support a well known eCommerce company. This role will be entirely remote.***Schedule/Shift: Will include both or at least one weekend day*****Job Description:**The Leave of Absence & Accommodation (LOAA) team in the HR Services organization is building a best-in-class case management program to deliver leave of absence, disability and accommodation services to Amazon employees across the U.S.The LOAA Case Manager provides case management for all types of leave of absence and disability life events. The LOAA Case Manager is highly skilled in answering questions, understanding the employee's situation, applying the appropriate benefits, responding to changing circumstances and needs, and paves the way for a connected and trusted case management experience. Case Managers are the single point of contact for an employee throughout an entire leave of absence or disability event.**Essential Responsibilities:**+ Initiate and respond to inquiries about leave and disability events, benefits, and options available to employees+ Serve as a point of contact for assigned employees (150 - 200 employee cases) to provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans, federal and state laws and benefit plans+ Leverage duration guidelines, best practice tools and resources to support oversight of a leave event as appropriate+ Critically assess and adjust the case management plan to an employee's changing needs+ Address and respond to sensitive situations+ Troubleshoot issues and seek to remove barriers before, during, or after a leave event+ Respond to employee impacting issues that may arise during the leave event and ensure the right communication occurs+ Identify and solve problems that may arise, sometimes with limited information+ Facilitate a smooth return to work and ramp-back plan for employees returning to the workplace+ Educate managers and business partners on employee concerns and needs prior to being off or returning back to work+ Communicate regular updates to employees and stakeholders both verbally and in writing+ Ensure compliance with standard work, federal/state regulations, and company policy+ Maintain system records to ensure accurate and timely information/documentation+ Consult, coordinate and partner with our third party administrator, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate**Basic Qualifications:**+ Bachelor's degree from accredited university or equivalent experience+ 3-5 years of related experience, to include: previous work in a leave of absence and/or disability claim management role, HR Assistant, HR Specialist, or HR Generalist.+ Experience using case management systems, reviewing cases for eligibility, determining the appropriate leave and/or disability pay benefits that apply to a specific situation, and establishing/executing a case management plan+ Can be substituted for 1 year as a case manager with 2 years of experience in Human Resources or customer service in a leave and/or disability field+ Knowledge of federal or state Leave and Disability regulations, specifically ADA/ADAAA and FMLA Intermediate proficiency in MS Word, Excel, Access, Outlook and PowerPoint**Preferred Qualifications**+ Experience working multiple projects or cases independently in environment with changing priorities+ Experience working with confidential information+ SPHR, PHR, or CPDM certifications, or equivalent+ Experience providing case management services for a large, multi-state employer or on behalf of a carrier/TPA with clients in multiple states+ Experience with global service and employee delivery+ Strong problem solving, time management and priority setting skills+ Experience providing guidance to employees or managers on leave of absence, disability plan, accommodation, human resources, benefits, or employee matters**About Aerotek:****Your success starts with the right career opportunity. Aerotek uses a people-focused approach to connect job seekers to incredible opportunities with leading organizations. Established in 1983, we've grown to become a consistent Best of Staffing winner for talent satisfaction because of our dedication to exceptional service. Serving over 300,000 contract workers every year, we specialize in placing workers with engineering, scientific, professional and industrial skill sets. Aerotek is proud to offer competitive benefits, including contributory medical, dental and vision insurance, weekly pay, discounts on consumer goods and services and more.****Location:** Phoenix, Arizona**Posting ID:** **Pay Rate:** US$27 - US$28 per hourThe company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.