Hotel Reservation System Onboarding Specialist

Love Work. Love Life. Be You.

Join the Access family and see how we make software ideas become a reality! Our core values of ‘love work, love life’ have been central to our success and we’re looking for people to join us who share our passion for making things better every day.

What are we all about?

SHR, an Access Company, unites pioneering hotel technology and marketing services to put the power back in the hands of hoteliers. We deliver solutions through a complete eco-system of tools and services that maximize guest success and value at every touchpoint. 

More than 2,000 hotels around the world rely on SHR Group’s product suite to optimize their channel mix, personalize guest experiences, and maximize revenue and profitability. Our platforms bring the full stack of booking and revenue tools together for the first time, from acquisition to booking, check-in to post stay follow-up and loyalty, whilst maximizing revenue every step of the way. These services are then rocket boosted by the platform’s real-time learning and insight, enabling smarter prediction, tailoring and optimization of every guest interaction. 

About You: 

As a CRS Onboarding Specialist, you’ll be the driving force behind seamless and successful implementations of our Central Reservation System (CRS) solutions. In this role, you’ll guide clients through the onboarding process, ensuring their systems are configured for success while delivering outstanding customer experience.

You’ll thrive in a fast-paced environment where no two days are the same—managing multiple projects, solving challenges proactively, and empowering users through hands-on training. As the key link between clients and internal teams, you’ll play a vital role in optimizing CRS functionalities to enhance operational efficiency and drive business results.

Day to day, you will:

Lead CRS Implementations & Project Management

• Drive seamless onboarding and implementation of CRS solutions for new clients.
• Manage project timelines, milestones, and deliverables to ensure on-time, high-quality execution.
• Oversee scope management, assessing the impact of change requests on timelines and costs.

Client Communication & Training

• Serve as the primary client contact throughout the onboarding process.
• Conduct virtual meetings, training sessions, and support calls to ensure system adoption.
• Provide clear, ongoing communication for a smooth transition to live operations.

System Configuration & Optimization

• Configure the CRS system based on implementation plans (no coding required).
• Lead "Current State vs. Future State" assessments to align functionality with client needs.
• Identify opportunities for workflow improvements and operational efficiency.

Cross-Functional Collaboration

• Partner with Product, Support, and Integration teams to troubleshoot and resolve onboarding challenges.
• Provide feedback to enhance CRS features and the user experience.
• Ensure a seamless handoff to Client Success and Technical Support for long-term success.

Documentation & Continuous Improvement

• Maintain and refine Standard Operating Procedures (SOPs) for onboarding.
• Provide clients with updated implementation plans, project schedules, and benchmark metrics.
• Continuously optimize onboarding strategies to improve efficiency and client satisfaction.

Your skills and experience will include:

Required:

• 3-5 years of experience in CRS onboarding, implementation, or hotel distribution technology.
• Strong project management skills with experience handling multiple client implementations simultaneously.
• Exceptional communication and client management skills to effectively guide customers through onboarding.
• Proven ability to analyze business needs and configure CRS solutions accordingly.
• Experience in the hospitality or SaaS industry is highly advantageous.

Preferred Qualifications:

• Experience with SaaS-based hospitality technology and distribution systems.
• Strong analytical, problem-solving, and organizational skills.
• Ability to adapt quickly to changing priorities and deliver in a fast-paced environment.
• Proficiency in project management tools and software.
• Willingness to travel to client sites as needed for training and implementation.

Location: Candidates must reside within the Eastern or Central time zones to ensure alignment with our core business hours and effective collaboration with our team.
 

Work Authorization: Candidates must be authorized to work in the U.S. without employer sponsorship for this opportunity.

What does Access offer you?

We are a growing software company, and we deliver what we say we do! We take the development of our people seriously and we will work with you to carve out your success plan and provide opportunities to accelerate your career and make a real difference.

If you join our team, you’ll soon discover that we excel at building strong, enduring relationships, including those with our employees. On top of a competitive salary, you’ll receive the following benefits and much, much more:

• 22 days paid time off
• 11 company paid holidays
• Medical, dental & vision insurance
• 401(k) with 5% company match
• Short-term and long-term disability insurance
• Parental leave for birthing and non-birthing parents
• Flexible work environment

Compensation: The anticipated base salary range for this position is $50,000 to $62,000 annually, with additional On Target Earnings (OTE). Final compensation will be determined based on a variety of factors, including location, qualifications, experience, and skill set. Any compensation outside the stated range will be determined in accordance with applicable laws and company policy.

The Access Group is committed to a diverse and inclusive workplace and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable federal, state, or local law.

Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let’s make a difference together.