Home Service Account Manager (Remote)

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Posted 4 days ago United States Salary undisclosed
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Job Description

Contractor In Charge in Albany, GA is calling all self-motivated management rockstars to apply to join our amazing team as a part-time Home Service Account Manager (Remote)!


WHY YOU SHOULD JOIN OUR TEAM

Our one-of-a-kind contracting company invests in our team and offers opportunities for future growth and development. We pay our part-time, remote Home Service Account Managers a competitive hourly wage of $14/hour, depending on experience. Our team also enjoys excellent benefits, including paid training, sick or paid time off after 90 days, the opportunity for growth and upward movement, and a supportive team. We also make it easy to apply with our initial quick mobile-optimized application. If we have your attention, please continue reading!


ABOUT CONTRACTOR IN CHARGE

Our mission is to help small business owners in the home service trades to understand and know their financials and bookkeeping is being managed and maintained with the highest standards. Our staff has a high degree of experience in the electrical, plumbing, HVAC, and other home service industries--and offers their knowledge to help increase our client's understanding of their business performance. In the industry, we are known for our professionalism and knowledge of the scheduling software and accounting integrations. Our clients are good at what they do, knowing their trades inside and out--and, we let them focus on that by doing the rest for them!

Giving our clients this peace-of-mind requires that we have a skilled and reliable team of our own. In order to attract and retain the best, we offer competitive pay, and remote work-from-home opportunities.


ARE YOU A GOOD FIT?

Ask yourself: Are you formerly or currently working in the front office of a company or practice requiring outstanding customer service and appointment-setting skills? Do you perhaps have call booking or dispatcher experience? Would you like to work from the comfort of your own home? If so, please consider applying for this Home Service Account Manager (Remote) position today!


YOUR LIFE AS A SERVICE ACCOUNT MANAGER

This remote dispatcher and customer service position works a part-time nights and weekends schedule, approximately 20-25 hours per week.

In this Service Account Manager role, we rely on you to help clients with anything and everything concerning their accounts. Much of your time is spent providing 1:1 customer service for our clients to ensure everything related to their accounts is in tip-top shape! You interact with clients over the phone or by email, make any necessary changes or adjustments, and/or complete any type of maintenance. Being personable and friendly helps you to forge positive working relationships with our customers and your exceptional customer service helps ensure they continue to work with us! At the end of the day, you take pride in your role on our team and enjoy seeing happy customers who are confident in their service decisions!


WHAT WE NEED FROM YOU

  • Completed high school diploma or equivalent
  • At least 1 year of front-office experience for a home services company
  • Experience in customer service and/or dispatching HVAC, plumbing, or electrical home services
  • Proficient computer skills including Microsoft Office and the ability to quickly learn other cloud-based software
  • Experience with Service Titan, Field Edge, Housecall Pro, or any other scheduling software
  • Foundational keyboarding skills (45+ WPM, 95% accuracy)
  • Private, quiet, and completely distraction-free space to work
  • The following computer equipment: A Pentium processor Core i3 or higher, 8 or more GB RAM, 2 monitors, high-speed internet connection that is wired directly to the router, and a noise-canceling headset
  • Can pass a criminal background and a drug test
  • HVAC, plumbing, or electrical home-service customer service or dispatcher experience a plus
  • Previous experience with Service Titan, Field Edge, Housecall Pro, or any other scheduling software is a plus

If you can meet these requirements and perform this remote Home Service Account Manager job as described above, we would be happy to have you as part of our team!

Location: 31701