Home Improvement Call Center Specialist Remote

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Posted 11 days ago United States Salary undisclosed
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Job Description

Central Quoting - Project Specialist - Exteriors - (PSE) Remote - MichiganCustomers and communities across the US rely on Lowe's for everything that makes home feel like home. Our Central Quoting Project Specialist play a crucial role in how we serve them. And for those Project Specialist, Lowe's is home to endless career possibilities. As a Project Specialist - Exteriors in our Central Quoting office, you'll assist customers across a variety of channels every day. You'll address concerns and provide actionable solutions. To put it simply, you'll be the friendly, knowledgeable voice at the end of the line that makes a customer's exterior projects come to life. What's in It for You? AdvantagesProject Specialist work from home across the United States and utilize a remote consultation model to engage their customers in their homes. Every day, you'll interact with customers through whichever channel they choose - honing your customer service skills and become an expert at solving complex problems on the fly to meet your customers needs. Here's more of what you can expect as a Central Quoting Specialist: Earn more: In addition to competitive hourly rates, associates also enjoy a 10% discount on Lowe's merchandise and access to thousands of other discounts, such as cell phone plans, car insurance, computers, gyms, and more. Expand your skills: Opportunities for growth and development can be found in every role at Lowe's. Central Quoting Specialist receive extensive training and have the chance to grow their careers with tuition reimbursement and trade skills programs. Take care of what matters: Associates have access to comprehensive physical, mental, financial, and family care benefits. Your Day as a Project Specialist - Exteriors ResponsibilitiesBeing friendly and professional, and engaging customers through virtual consultations to deliver home improvement project solutions.Ensuring merchandise and projects are accurately quoted, sold, and produced.Preparing and maintaining project documents, selling systems, and customer management systems according to policy.Provide easy-to-understand explanations regarding products, offerings, services, and pricing information.Leverage your problem-solving skills while remaining calm under pressure - resourcefulness and adapting on the go are key to success in this role.Recognize and act on sales opportunities - including following up to ensure customer needs were met or providing additional information after research.While you're searching for a solution, connect with customers on a personal level. Establish a rapport through empathy, thoughtful engagement, and a positive attitude. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Required Education/Experience: Minimum H.S. Diploma or Equivalent License or certification Only required if the state or local municipality requires a salesperson license for this position, you must either be licensed or pass the requisite licensing exam within sixty (60) days of starting employment in this position Lowe's requires a passing Internet Speed Test. This is a mandatory requirement from the business.Note: You can run a speed test by accessing the following: Visit Google.com and search for Google Speed Test and then click on RUN SPEED TEST. THE REQUIRED INTERNET SPEED HAS A MINIMUM 20mb/s DOWNLOAD, 5mb/ UPLOAD Preferred 1 year experience in a Lowe's Sales Specialist role 2 years residential construction experience 2 years face to face sales 2 years' experience using Lowe's or other similar selling system 2 years' experience in in-home or commission-based sales