Central Quoting - Project Specialist - Exteriors - (PSE) Remote - MarylandCustomers and communities across the US rely on Lowe's for everything that makes home feel like home. Our Central Quoting Project Specialist play a crucial role in how we serve them. And for those Project Specialist, Lowe's is home to endless career possibilities. As a Project Specialist - Exteriors in our Central Quoting office, you'll assist customers across a variety of channels every day. You'll address concerns and provide actionable solutions. To put it simply, you'll be the friendly, knowledgeable voice at the end of the line that makes a customer's exterior projects come to life.
What's in It for You?
AdvantagesProject Specialist work from home across the United States and utilize a remote consultation model to engage their customers in their homes. Every day, you'll interact with customers through whichever channel they choose - honing your customer service skills and become an expert at solving complex problems on the fly to meet your customers needs. Here's more of what you can expect as a Central Quoting Specialist:
Your Day as a Project Specialist - Exteriors
Responsibilities*Being friendly and professional, and engaging customers through virtual consultations to deliver home improvement project solutions.*Ensuring merchandise and projects are accurately quoted, sold, and produced.*Preparing and maintaining project documents, selling systems, and customer management systems according to policy.*Provide easy-to-understand explanations regarding products, offerings, services, and pricing information.*Leverage your problem-solving skills while remaining calm under pressure - resourcefulness and adapting on the go are key to success in this role.*Recognize and act on sales opportunities - including following up to ensure customer needs were met or providing additional information after research.*While you're searching for a solution, connect with customers on a personal level. Establish a rapport through empathy, thoughtful engagement, and a positive attitude.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Required Education/Experience:*