Hiring Now: Remote Customer Care Representative

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timePosted 3 days ago location United States salarySalary undisclosed
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Job Description

HIRING: Friendly, professional Customer Service Representatives who are problem solvers and product experts looking to turn someone's day around. Must be able to communicate effectively over the phone and have a functional Work From Home space.Location: Remote, but MUST be located within 50 miles of Denver, CO.The Customer Care Rep 1 provides premium service and builds relationships with our customers through effective telephone, chat, email and social media correspondence. Majority of calls will be discussing logistics of packages, returns and refunds, product questions and warranty questions.Top 3 Skills1. Customer Service - Candidate must have previous customer service experience in which they helped answer customer questions and resolve issues.2. Written & Verbal Communication - All communication via inbound calls from customers, minor email communication and minor chat communication.3. Microsoft Office - Will use basic Microsoft Office programs such as Outlook and Word. Must be comfortable navigating computer while on the phone with customers.Training: Will go through a week long training class to cover company history, product specifics, systems and customer service etiquette.First Day: Begin formal training class with others starting that week.Performance Expectations: Ability to receive 50-100 calls per day, based on call ques.TESTING REQUIRED - Follow interview guideTyping test - type over 30wpmInternet speed - over 30 mbsJob Details:Customer Care Rep. 1: $14/hr.Job Duties:The Customer Care Rep 1 provides premium service and builds relationships with our customers through effective telephone, chat, email and social media correspondence.Majority of calls will be discussing logistics of packages, returns and refunds, product questions and warranty questions.Will also be assisting customers with product information, assistance with website navigation, and general questions**PLEASE NOTE: You will need to drive to Broomfield to pick up your equipment if the offer is extended.**About Aerotek:****Your success starts with the right career opportunity. Aerotek uses a people-focused approach to connect job seekers to incredible opportunities with leading organizations. Established in 1983, we've grown to become a consistent Best of Staffing winner for talent satisfaction because of our dedication to exceptional service. Serving over 300,000 contract workers every year, we specialize in placing workers with engineering, scientific, professional and industrial skill sets. Aerotek is proud to offer competitive benefits, including contributory medical, dental and vision insurance, weekly pay, discounts on consumer goods and services and more.****Location:** Broomfield, Colorado**Posting ID:** **Pay Rate:** Up to US$14 per hour + Medical, DentalThe company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.