Helpdesk Support

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Posted 9 days ago United States Salary undisclosed
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Job Description

We currently have immediate openings for help desk specialist(s). We are looking for the best and brightest help desk specialists with 2 or more years of experience to join our winning and innovative information technology team! Provide oversight for data flow to and from IT systems. Duties include Monitoring directories for files that need to be transferred to other systems Assisting users with account creation Assisting users with accessing and using IT systems. Responding to customer queries and escalate issues to System Engineers or System Administrators Updating Standard Operating Procedures documents to adapt to new system functionality or configuration changes Develop an understanding of the numerous process flows to other IT systems, Create and maintain user accounts that involve Public Key Infrastructure (PKI) certificates, Provide updates to technical and nontechnical application documentation, Execute canned scripts to process data files Execute canned database queries to aid in problem determination, Provide daily written and oral communications with the customer, Make recommendations for improving documentation, Assist with executing test procedures for software components Ensure compliance with security procedures for data handling, Participate in planning sessions for process improvement, Create Help Desk tickets in the designated ticket tracking system, Compile and organize data for monthly status reports Level