Help Desk Support Technician -SME Level

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Posted 6 days ago United States Salary undisclosed
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Job Description

Make a difference Ciber Global wants you. Come build new things with us and advance your career. At Ciber Global you'll collaborate with experts. You'll join successful teams contributing to our clients' success. You'll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies. Responsibilities Client has a current goal for every community to effectively use a World-Class Data System to improve student outcomes. This goal has an outcome to increase the availability of quality data to drive decisions that improve student outcomes. We are planning to satisfy this goal in part by modernizing our current student information system along with improving the quality of data in connected systems. This will include web-based application development, and creation of dashboards and reports that will improve access, accuracy and ease of use for all stakeholders. Selected candidate s role will focus on providing all levels of support to our customer base, both remotely and onsite. Candidate will be the initial point of contact with end users requesting IT Support. Ideal candidate has experience in DesktopLaptop repair and troubleshooting, software installation, hardware implementation and active directory administration. Candidate must also have experience providing remote assistance using various platforms and must be experienced with providing support for O365 Applications. Must be good at organizing, prioritizing, and planning. Candidate must be able to update and maintain Help Desk records in accordance with established support procedures. Candidate must also have excellent communication skills. Experience Experience working in a help desk environment . Experienced with providing support for O365 Applications. Experience providing remote assistance using various platforms. Experience in desktoplaptop repair, troubleshooting, and software installation. Hardware Implementation and Deployment. Active Directory Management. A+ Certification.. Skills Microsoft O365 experience. BMC Footprints Help Desk Experience. MAC OS Experience. Qualification Bachelor s Degree in Computer Science, Information Systems, or related field. At Ciber Global our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short Long Term Disability Insurance, and a variety of other perks. Find a purpose Help clients embrace emerging technologies. Create inventive solutions and meet intriguing client challenges. Solve, fix, design and innovate. Be a part of something bigger by helping clients go digital, create engaging customer experiences and transform their business. Move ahead Our success as a company is built on practicing inclusion and embracing diversity. Ciber is committed to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. Together we work to create and maintain an environment where everyone feels valued, included, and respected. At Ciber, our differences are embraced and celebrated. Ciber Global is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce. Ciber is proud to be recognized as a National Minority Supplier. National MBE Certification has been issued to Ciber Global, LLC by the Michigan Minority Supplier Development Council. About Ciber Founded in 1974, Ciber partners with organizations to develop technology strategies and solutions that deliver tangible business value. Ciber Global is a consulting, outsourcing and business solutions integration provider and partner with offices across the United States and India. Ciber's strength is enhanced by its parent company, HTC Global, a growing technology innovation and execution leader with 11,000 employees worldwide. HTC Global helps its clients reimagine technology to reach business goals.