Help Desk/Remote Support Experience / POS solution or Mobile Technologies

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timePosted 2 days ago location United States salarySalary undisclosed
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Job Description

Job Description:

The Primary Responsibility of the CDL Digital Care Solution Analyst is Providing Point-of-Sale (POS) and Mobile Configuration and Reporting Support to Compass Units Using CDL Front of House Technology Hosted POS and App Solutions. Additionally, This Role Assists with Technical Issue Resolution and Application Updates for the CDL Front of House Technology Solutions. We need a candidate that is about helping others, creating something, finishing something, doing whatever it takes to succeed and making the team better.

Working Relationships:

  • Reports to the CDL Digital Care Manager
  • Interface with Unit Operations and Client Personnel
  • Interface with Technology Delivery Managers (TDM), Sector Relations, and other CDL teams
  • Interface with Broadband Support, Treasury, and Other Compass STG and Corporate Teams
  • Interface with External Vendors for Applicable Systems
  • Interface with guests using the mobile apps

Primary Job Duties:

  • Manage, Track and Complete Hosted POS and Mobile Configuration and Report Requests Received Via Phone or Ticketing System for Existing Units
  • Resolve Hosted POS and Mobile Configuration and Reporting Issues Escalated through Vendor Help Desks
  • Edit and Verify Data Imports and Exports Meet Standard File Specifications
  • Perform requested Updates to Standard Database Content
  • Uphold Standard Database Integrity for Hosted Point of Sale and Mobile Solutions


  • Strong Knowledge of Point of Sale Solutions and Mobile Technologies - Back of House Configuration experience required - prefer restaurant industry
  • Customer Service/Help Desk/Remote Support Experience or Equivalent
  • Strong Written and Oral Communication and Interpersonal Skills
  • Ability to Effectively Prioritize and Execute Multiple Concurrent Tasks
  • Strong Analytical Thinking and Problem-Solving Capabilities.
  • Ability to Quickly Adapt to Shifting Priorities, Demands and Timelines
  • Basic Knowledge of Computer Network Infrastructure Design and Communications

Sumeet Chhatwal
Sr Technical Recruiter
Lenmar Consulting, Inc.
1440 Plaza Five, Suite 1440
Harbor side Financial Center
Jersey City, NJ 07311
PhExt 4012, Cell

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