Help Desk - Fully Remote

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timePosted 7 days ago location United States salarySalary undisclosed
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Job Description

We are currently seeking ten fully remote Tier 1 Help Desk professionals to join our growing customer!This is an excellent role to start your IT career and gain exposure to a wonderful work environment.As part of the technical support team, the primary responsibility is to understand, troubleshoot and resolve customer issues via the phone. Customer inquiries should be handled in a timely manner or escalated to the appropriate team if necessary. This is a position with growth potential at a company that promotes from within.Core Responsibilities: Answer and troubleshoot inbound customer phone calls with high efficiency. Accurate documentation of calls utilizing our ticketing system. Strive for first call resolution, while providing any additional information to the customer to prevent call backs. Leverage the internal knowledge base to find information needed. Monitoring your open cases, along with following up with the appropriate team and/or customer to resolve within our defined service level agreements. Meet or exceed management expectations for productivity and professionalism as measured by customer surveys, call monitoring, and phone metrics. Participate in any additional departmental projects or tasks as assigned to you.Required Skills: Ability to communicate clearly, confidently, friendly, and professionally with our customers. 2+ years of experience in customer service. 1+ years of experience in a technical support role. Strong troubleshooting abilities. Ability to multitask.Additional Skills: Experience supporting Microsoft Remote Desktop Services (RDS). Experience supporting Microsoft Active Directory. Understanding of cloud computing and SaaS business models.Perks of the Job: $60 a month credit for GrubHub or SnackMagic Fun employee engagement events Casual and fully remote work environmentOnce Permo Affordable benefits are effective day one-medical, dental and visiono Company paid short term and long-term disability insuranceo Company paid life insurance in the amount of $50Ko 15 PTO days in your first year of employmento 10 paid holidays annuallyo 2 days of paid volunteer time off for the charity of your choice