Healthcare Programs Training Specialist - Remote

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Posted 5 days ago United States Salary undisclosed
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Job Description

We wanted a PBM that worked better… so we created one.

Southern Scripts, the leading disruptor in the PBM industry, simplifies the complexities of navigating through the Pharmacy Benefit Manager world by offering a value-added approach to ensure the employer absolute freedom, control, and choice to their health plan structure without compromising patient experiences and outcomes. We improve healthcare and reduce rising prescription costs for employers and their employees. We are looking for individuals who are passionate, strong, and committed to developing systems and service solutions that promote our business goals and commitments.

Southern Scripts is searching for incredible talent! We continue to experience accelerated growth in a rapidly changing industry. There's never been a better time to join our team.

We are currently seeking a Healthcare Programs Training Specialist. This is a remote/work from home position.

Role and Responsibilities

The Healthcare Programs Training Specialist is responsible for meeting training needs of colleagues across the enterprise using blended learning, such as virtual learning delivery modalities. They are responsible for the internal and external development, coordination, implementation, and evaluation of training activities for designated areas of the organization including product offerings. They will collaborate with associates at all levels and multiple disciplines across the organization. They are accountable for the delivery of standard training curriculum to drive a consistent learning experience, best-in-class customer experience, and overall improvements to employee engagement and job performance.

  • Create and conduct training needs analysis prior to Healthcare Programs implementation.
  • Creates and facilitates effective training programs for a variety of participants at all levels within their organization; tracks effectiveness of training programs and revises as necessary.
  • Formulates teaching outlines and determines instructional methods such as individual training, group instruction, lectures, demonstrations, conferences, meetings, and workshops.
  • Selects or develops teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference workshops.
  • Conducts training sessions covering specified areas such as on-the-job training, use of computers and software, interpersonal skills, quality & process issues, and product knowledge.
  • Evaluating strengths and weaknesses and utilizing metrics and reporting to identify training needs.
  • Drives completion of organizational wide onboarding and training required of all employees.
  • Conducts customer service training as well as training in other various areas (including personal development skills).
  • Confers with management, supervisors, and employees to gain knowledge of work situations requiring training and to better understand changes in policies, procedures, regulations, business initiatives and technologies.
  • Partners with internal stakeholders to constantly evaluate training methods and make ongoing improvements. Regularly participates in activities designed to improve business performance and effectiveness.
  • Uses appropriate instructional design processes and tools to create effective classroom and on the job training curriculum and supporting materials (depending on the business platform the role supports).
  • Collaborates with internal stakeholders such as Operations, IT, and Quality to ensure training materials and curriculum are up-to-date, compliant, and accurate.
  • Tests trainees to measure progress and to evaluate effectiveness of training.
  • Reports on progress of employees under guidance during training periods. Maintain trainee records.
  • Track, report and address trainee attendance, engagement, participation, progress, test/quiz grades, and time to proficiency.
  • Develop and maintain training materials, tests, quizzes, games, etc.
  • Handle all new hire training and provide nesting support.
  • Develop and maintain mentor guidelines, expectations, schedules.
  • Conduct refresher training for teams/small groups with areas of opportunity.
  • Utilize QA reports to identify areas to retrain, role play and assist supervisors in agent development.
  • Manage and maintain repository of reference materials.
  • Own ensuring new information and changes are packaged and delivered effectively to the staff.
  • Responsible for communicating/documenting policy/process changes for reference and training on changes.
  • Coordinate with supervisors to deliver training specific to their team's needs.
  • Responsible for the overall direction, coordination, and evaluation of training programs.
  • Abide by all obligations under HIPAA related to Protected Health Information (PHI).
  • Attend, complete, and demonstrate competency in all required HIPAA Training offered by the company.
  • Flexibility to understand, appreciate and embrace that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Required Skills and Competencies
  • Ability to present complex information to a variety of audiences and learning styles
  • Ability to master the full training cycle
  • Sound decision making and organizational skills
  • Must be able to successfully develop and teach modules in both an in person and remote environment.
  • Problem Solving/Analysis
  • Leadership
  • Time Management
  • Communication
  • Teamwork
  • Customer Service
  • Technical Capacity (proficiency in MS office and in company database software)

Supervisory Responsibility

There is no supervisory responsibility for this position.

Position Type and Expected Hours of Work
  • Full-time/Salaried/Exempt.
  • Some flexibility in hours is allowed, but the employee must be available during the "core" work hours of 8:00AM to 5:00PM CT. We cover clients from West to East Coast, work times must be adjusted to cover meetings in all time zones. Ability to work extended hours, weekends and holidays pursuant with industry demands.

Minimal travel expected.

Required Education and Experience
  • Associates Degree or 2 years of college experience
  • 2+ years of previous experience in a training role preferably within a healthcare or call center environment
  • Significant experience in the pharmacy or medical insurance industry.

Preferred Education and Experience:
  • Bachelor's degree preferred
  • Supervisory/training background preferred

What We Have to Offer

Our benefits package is designed to keep our employees happy and healthy - physically, mentally and financially.

  • Servant Culture
  • Medical, Dental, Vision insurance
  • Disability and Life insurance
  • Employee Assistance Program
  • Remote work options
  • Generous Paid-Time Off
  • Annual Reviews and Development Plans
  • Retirement Plan with company match immediately 100% vested

Southern Scripts, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Southern Scripts, LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Southern Scripts, LLC expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. EOE M/F/D/V