Health Insurance Representative- STARTING REMOTE

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Posted 7 days ago United States Salary undisclosed
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Job Description

Equivalent Experience

PA1:
  • Works under direct, close supervision
  • Taking calls regarding Health Insurance Claims (collecting information from the caller, providing empathy, and updates on current policies, etc)
  • Able to read and comprehend (non-scripted calls) policies
  • Working on multiple computer screens with dual monitors
  • Successfully completes Life/Health Response Center training
  • Develops knowledge of the company and the department's workflow, procedures, and products
  • Develops knowledge of required systems and tools utilized
  • Provides application and policy status, life claims status, services beneficiary maintenance and answers lower complex billing and policy questions
  • Identifies form requirements, medical requirements, assists with new business/change of plan processes and policy maintenance
  • Identifies need to escalate for specialized activity
  • Follow process guidelines to service new and existing policies
  • Responsible for working primarily with agency partners and occasionally customers and 3rd party vendors by communicating outstanding requirement of documents or forms
  • Identifies, researches, and responds to questions/issues related to life insurance policies
  • Uses multiple applications to gather the necessary information and notify business partners regarding status, inquiries and claim reporting
About Aston Carter:
At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.