Head of Scaled Operations (Remote)

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Posted 6 days ago United States Salary undisclosed
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Job Description

What is Trusted Health?Trusted is a technology platform that connects healthcare professionals with flexible job opportunities at caregiving facilities across the country. Founded in 2017, Trusted has grown rapidly in pursuit of its mission to help people everywhere get care. In just a few short years, Trusted has become one of the fastest growing companies in the history of the healthcare staffing industry and was recognized as one of Forbes' "Next Billion Dollar Companies." Hundreds of thousands of clinicians have already signed up for Trusted's platform, connecting with & working at healthcare facilities in all 50 states and the District of Columbia.Trusted's platform isn't just a labor marketplace, it's also an end-to-end employment system allowing the company to scalably serve as the employer-of-record for the healthcare professionals that they work with. This encourages deep relationships between Trusted and its clinicians and provides Trusted with the opportunity to create a best-in-class experience throughout the entire candidate lifecycle, from acquisition through retention, while eliminating stressful, employment-related overhead from both our clinical professionals and healthcare partners.Trusted's headquarters is located in San Francisco's Financial District, though it has taken a digital-first approach to building its workforce and the majority of their team resides outside the Bay Area.What we're looking forWe are looking for someone to build our Scaled Operations department from the ground-up, which contains our onshore and offshore contractor teams that support our operations as we scale. This is a unique opportunity to define our strategy for our contingent workforce, develop and maintain relationships with vendor partners, hire and manage a department, partner with business teams to meet staffing needs, and drive operational efficiencies as the business scales. The ideal candidate will have experience building a successful scaled operations or BPO program and is excited to develop a new one at a fast-growing, operationally complex business.Your responsibilitiesDefine Trusted's strategy for using contingent staffing (onshore and offshore resources)Develop Trusted's vendor management plan, outlining which vendors we work with to source and manage contractors Build Trusted's internal processes for hiring, onboarding, and managing its contingent workforce Take over management of Trusted's existing contractor resources Partner on an ongoing basis with business teams to fill and manage new staffing needsEnsure contractor teams hitting or exceeding expected SLAs for efficiency and qualityWho you areAction-oriented. You get things done. You have a bias to action and are comfortable jumping in and driving change. A team player. You enjoy partnering with cross-functional teams and understand how to successfully drive changeA process-focused planner.You are able to take ambiguous problems and turn them into roadmaps. You love making processes more and more efficient. Results-focused.You have a track record of driving strong business results, both for yourself and for teams and departments you have managedYou have7+ years of working experience, including at least 4-5 years in a scaled operations or BPO program management leadership role 4-5 years of experience in a people management role, including managing performance of contractor or offshore teams Experience building a team or department from the ground-up - including experience developing team structure and scope, headcount planning, hiring and managing, cross-functional partnering, and owning accountability for performance We offerStock options and competitive compensation packagePaid vacation & sick time, paid family leave, and flexible work hoursEmployer paid health insurance, vision, and dentalMindfulness reimbursementMonthly cellular phone reimbursementEmployer sponsored 401kTrusted Health provides equal employment opportunity for all applicants and employees. All qualified applicants will be considered regardless of an individual's race, color, sex, gender identity or expression, religion, age, national origin, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, military or veteran status, or any other basis protected by federal, state or local laws. If you cannot submit your application due to a disability, please email ; we will reasonably accommodate individuals with disabilities to the extent required by applicable law.