Head of Q2C Organizational Change Management (Remote) - Advanced Technology Group

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Posted 8 days ago United States Salary undisclosed
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Job Description

Description ATG believes in advancing inclusion, acceptance, and understanding amongst our team by employing individuals who bring unique perspectives and diversity of experiences to the company. We encourage all interested individuals, including people of all races and national origin, people of all ages, people of all religions, people with or without disabilities, and/or people with any gender identity and sexual orientation, to applyPosition Overview:The Head of the Q2C OCM practice will design and establish the Change Management organization for ATG, partner with the ATG leadership team to embed OCM capabilities within the organization, and work directly with clients and in cross-organizational initiatives to establish and expand OCM as a new capability, practice, and thought leadership domain.Role Responsibilities:Design, build and lead the Q2C OCM organization for ATGCreate a talent acquisition pipeline to support the business need for OCM resources and scale to meet demandLead the approach and development of sustainable communication, training and change management activitiesCollaborate with ATG leaders to develop the change competency across the overall organizationCoach executive leaders, both internally and on the client side, on effective change leadership practicesQuickly build an understanding of the client's business, situation, and desired outcome(s)Develop and execute comprehensive change management strategies across multiple projects for clients and sell OCM advisory, OCM workstream and OCM Implementations services on major transformation accountsUtilize Head of OCM on key accounts with utilization target of 33%Advisory ProjectsSME on Transformation AccountsOCM Strategist with scaled support from Cognizant and ATG resources to act as LeadContribute to ATG methodology, practice innovation, and offerings development overallContribute to market thought leadership content creation and reviewContribute to training and developing consultants within the practice and across the overall organizationContribute to local and regional culture and community engagement initiativesContribute to IP creationThought leader and change agent for internal ATG and Cognizant Salesforce Practice organizational evolutionAssist in potential Merger and Acquisitions due diligence and acquisition preparationKey Experience:Establishing, creating, and scaling OCM teams, capabilities and operating models to support complex technology and business transformation initiativesDeploying an OCM capability from start to finish: Design, implementation, SIT, UAT, DeploymentPartnering with various levels of leadership, across business and technical teams, to design and implement change management strategies to increase adoption of technical solutions for business needsBeing the primary organizational or client advisorLeading end-to-end review of Q2C landscape through people, processes and technology to formulate vision, achieve executive alignment and define short- and long-term objectives prioritized by business valueEstablishing strategic plan and business case justificationDemonstrating success and experience in the following areas: Proven experience working on multiple Quote to Cash (Q2C) platforms involving Commerce, CPQ, CLM, CRM, Billing, or ERP enterprise transformations (including e-Business, SaaS applications, or cloud-based transformations/integrations) highly desiredPreferred Knowledge and Skills:Bachelor's degree, MBA, or advanced degree in Org Development, Leadership, Communications or other related field preferred10 years leading teams, with experience leading OCM teams across multiple complex projectsProsci certification or other Change Management certification strongly preferredCuriosity for technology, what drives the business, and understanding how individual stakeholders approach their rolesAbility to anticipate obstacles, offer solutions, identify resources and influence others to move toward a common vision or goalWillingness to commit the additional time and effort necessary during period of heavy workload in order to meet project milestones and delivery deadlinesAbility to work in a fast-paced, dynamic environment with cross-functional teams internally and at a clientExcellent communication skills with audiences of all levelsFirm, decisive, and willing to make unpopular decisions when necessaryAbility to skillfully navigate ambiguity and achieve superior results in a fast-paced and demanding environmentHigh emotional intelligence and empathy for how employees experience the change curveExcellent problem solving, design thinking, and analytical skillsRelevant Technologies:Transformations related to multiple Quote to Cash (Q2C) platforms including: Commerce, CPQ, CLM, CRM, Billing, or ERP enterprise transformations (including e-Business, SaaS applications, or cloud-based transformations/integrations) highly desiredExperience with Salesforce.com highly desiredPerformance Targets:Grow the team: Assess need, design the OCM organizational structure, create a talent acquisition roadmap, and train OCM consultants as needed by the businessUtilize: 33% utilization target with a market competitive executive bill ratePull Through: Direct responsibility for OCM performance and revenue targetsTravel:Willingness and ability to travel up to 25% (subject to change at any time based off project demands)'Cognizant will not sponsor H-1B or other U.S. work authorization, or lawful permanent residence (otherwise known as a "Green Card") for this role'