Head of Pharmacy Operations

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details Alphega aims to become the leading network of independent pharmacies in Europe, differentiating itself from competitors. The role involves reporting to the Alphega Regional Director and collaborating with the Alphega Leadership Team, Divisional Colleagues, and Country Teams to enhance excellence within the pharmacy network and the sales force operating model. Key Responsibilities: Project Transition: Develop comprehensive plans to transition approved projects into ongoing operations. Performance Reporting: Provide regular and ad-hoc reports on key metrics related to efficiency and effectiveness. Process Optimization: Evaluate in-store processes to eliminate non-value-adding activities and improve sales force efficiency using the Salesforce B2B CRM tool. Market Deployment: Expand deployment across all markets while ensuring Spain remains a center of excellence. Technological Development: Create technological assets to enhance daily pharmacy operations and support consumer experience. Service Integration: Ensure smooth transitions of new services from pilot to business as usual, including reporting and best practice sharing. E-health Integration: Adapt rapidly to new e-health services and operating models, acting as a resource for countries. Marketing Evaluation: Assess the execution of marketing campaigns, focusing on ROI and identifying opportunities and risks. Category Management: Ensure effective category management across markets, supported by performance metrics and visual evidence. Standard Operating Procedures: Establish and drive standard operating procedures to promote excellence within the network. Data-Driven Insights: Utilize CRM and data analytics to identify strengths, weaknesses, and areas for improvement. Compliance Support: Ensure alignment with AB Compliance regulations and resolve identified weaknesses. Collaborative Communication: Foster clear communication between central and country teams to minimize ambiguity. Concerns Escalation: Regularly check on country operations and escalate concerns to the Regional Director. Idea Sharing: Facilitate collaboration with AB and GNP for sharing ideas and reducing costs through duplication elimination. This comprehensive approach aims to enhance operational efficiency, drive growth, and ensure high-quality consumer experiences across Alphega's pharmacy network. . Job Holder's Specifications The ideal candidate for this role will possess strong skills to drive excellence within large international networks and facilitate transformational change. Key Responsibilities and Attributes: Collaboration: Spend approximately 80% of their time working virtually with country teams to understand market dynamics and develop robust delivery plans. Data-Driven Decision Making: Use data to create compelling examples of operational changes and establish themselves as the business expert in excellence. Detail Orientation: Demonstrate attention to detail and a passion for excellence, focusing on insights that inform performance dynamics and translate into actionable strategies. Experience: Minimum of 10 years of multi-site international experience in pharmacy, pharmaceuticals, or FMCG, with at least 5 years in a senior executive role. A proven ability to inspire and enable countries and divisional leaders to adopt transformation strategies. Specific Skills: Healthcare Knowledge: A solid understanding of pharmacy and healthcare services, particularly in pharmacy settings. Operational Expertise: Previous experience in complex operational roles aimed at continuous improvement and successfully implementing change programs. Language Proficiency: Fluent in English (both verbal and written); proficiency in a second language is preferred. IT Skills: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint). Cultural Awareness: Strong awareness of cultural and individual differences, with a genuine passion for people. Educational Background: Degree: Bachelor’s degree, Master’s degree, or equivalent. Industry Knowledge: Familiarity with healthcare or FMCG ecosystems and experience in developing excellence across multi-site operations, ideally in multiple international markets. This profile outlines a candidate who is not only experienced and knowledgeable but also adept at navigating complex environments and fostering collaboration for continuous improvement. What Cencora offers Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements. Full time Affiliated Companies Affiliated Companies: Alliance Healthcare España S.A. Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them. We’re a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health. Recruitment scams are on the rise and the intent is to target individuals looking for employment opportunities. To protect yourself, we urge you to be vigilant and follow these guidelines. 1.) Research the Company: Thoroughly research any company before applying or sharing personal information, check their website, read reviews, and verify their legitimacy. 2.) Be Wary of Unrealistic Promises: Exercise caution If a job posting offers high salaries and minimal qualifications. Legitimate jobs will have realistic expectations and provide detailed job requirements. Jobs at Cencora can be found on Cencora.com/careers 3.) 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